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Chrono Cross - Radical Dreamers Edition [Steam] Memory Leak

Sh1nRa358
Beginner
1,820 Views

Vram issue, memory leak

 

Replicate by just moving 1 or 2 screens before the game slows and crashes to the launcher.

Intel XE graphics on the GPD Win 3

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5 Replies
AndrewG_Intel
Employee
1,800 Views

Hello @Sh1nRa358

Thank you for posting on the Intel® communities.


Checking the Intel® Graphics Report, we noticed that the system is running the previous version of the graphics driver. We just published a new driver version 30.0.101.1660:

Please try a Clean Installation of the Intel® Graphics Drivers in Windows* to install the latest Intel® Graphics DCH Driver 30.0.101.1660.


Also, please make sure that the Operating System (OS) is up to date and install any pending updates, You may refer to this link: Update Windows*.


If the behavior persists with the latest driver, please provide us with the following details so we can review this further.

1- Did the game work fine before at any moment? If it did, were there any recent hardware or software changes that might relate to the point when the issue started? (for instance, Windows*, driver, BIOS, or game updates?). Do you know if there is any driver version that works fine with no issues at all?


2- Please provide the game's graphic/video settings when the issue occurs:

  • Graphic Quality (Low, Medium, High, Ultra):
  • Resolution (1920x1080, 3840x2160):
  • Vsync (On/Off):
  • Display (Fullscreen / Windowed/ Borderless Windowed):


3- Which game API was used when the issue occurred? (examples: Vulkan, DX11, DX12, OpenGL, etc...)

4- Does the issue occur using the built-in display, an external display, or using both?

5- If this is a laptop, is the power cable plugged in or not? (running on AC power or Battery?)


6- Please provide detailed step-by-step instructions to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better. Attach to the post or provide a YouTube* link.


7- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unit) are fine.

To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.


8- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


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mjgorman
Novice
1,758 Views

I'm also having crashing issues. I am on the current driver.

 

It seems to be related to texture sizes.  If you switch the graphics from NEW to Classic (Ps1 graphics) it doesn't crash, or at least not as often.

 

With the NEW, which are the default graphics, the game is unplayable. Please fix this intel!

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AndrewG_Intel
Employee
1,737 Views

Hello Sh1nRa358

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Hello mjgorman

Thank you for posting on the Intel® communities and for the details provided regarding this behavior.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
1,715 Views

Hello Sh1nRa358

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
1,715 Views

Hello mjgorman


If you need further assistance, we kindly recommend creating your own thread to isolate your case and system configuration. Please make sure you add the information about the system model and specs, and detailed information about the problem that you are having, so we can better assist you.

Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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