No problem. I always ask the simple questions first. When I have something not working right, I start with "What's the stupidest thing I could have done wrong?" and go from there.
At this time, with everyone sheltering in their homes, the Internet is saturated and, in some places, falling over. Whether you are wirelessly connecting as well as with other local devices is not the issue; it is whether the servers that you need to talk to for streaming are across saturated portions of the Internet infrastructure.
I see nothing in the data you've supplied that point to any local hardware or software issues. If the problems continue, you will need to have Intel Customer Support (ICS) look more-closely at your issue. ICS will want you to provide specific information. If you wish them to look closer at your issue, please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.