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elevato125
Beginner
167 Views

Ciao. il Lenovo ideapad 315 ha 2 schede video. Lo schermo sfarfalla e poi si spegne, anche solo se uso word. Ho aggiornato driver, ma non ho risolto. Nvidia dice che è un problema Intel. Help!

 
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6 Replies
Esteban_D_Intel
Moderator
98 Views

Hello elevato125,

 

Thank you for posting on the Intel® communities.  

 

Our support is only provided in English.

We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community. 

 

To better assist you I would like to confirm some information from you:

  • How did you update the driver of your computer?
  • Did the system work before? When did this behavior start?

 

Please run the following tool and attach the reports generated.  

   

1. Intel® System Support Utility (Intel® SSU)  

Intel® SSU Download link  

 

Open the application and click on "Scan" to see the system and device information.

By default, Intel® SSU will take you to the "Summary View".  

Click on the menu where it says "Summary" to change to "Detailed View".  

To save your scan, click on "Next", then "Save".  

 

Esteban D. 

Intel Technical Support Technician  

 

elevato125
Beginner
98 Views

elevato125
Beginner
98 Views

posted a file.
Esteban_D_Intel
Moderator
98 Views

Hello elevato125,

 

Thank you so much for the report attached. After checking the information I noticed that the system is up to date in terms of graphics drivers.

Please keep in mind that Intel provides generic versions of software and drivers. Your computer manufacturer may have altered the features, incorporated customization, or other changes.

 

As this is an OEM device, you may want to try the graphics driver provided by them.

For more information check the following article.

 

I would appreciate if you could confirm the following information for a better understanding of this behavior:

 

  • Did the system work before? When did this behavior start?
  • How did you update the driver of your computer?
  • Have you tried connecting an external monitor? Does the flickering persist?

 

Esteban D.

Intel Technical Support Technician

 

Esteban_D_Intel
Moderator
98 Views

Were you able to check the previous post?  

Let me know if you need more assistance.  

 

Esteban D. 

Intel Technical Support Technician  

 

Esteban_D_Intel
Moderator
98 Views

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.  

 

Esteban D. 

Intel Technical Support Technician  

 

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