Complaint about discontinued support of Stereoscopic 3D on 12th gen CPU/Graphics

[raidboy]

Dear Intel Support

As someone with two 3D capable Epson projectors, 2 passive 3D capable TV sets, and who had just bought th3 3D BD of Avatar 2, i was in the market for a 3D mode capable mini PC. I had bought for evaluation an N95 and an i1235 based mini PC and was not aware they would not support 3D. So now, i will have to send back those nice mini PCs.

Only now i stumbled in this forum over the following note announcing the discontinued support:

https://www.intel.com/content/www/us/en/support/articles/000093215/graphics.html

This reminds me of this  quote:

“There’s no point in acting surprised about it. All the planning charts and demolition orders have been on display at your local planning department in Alpha Centauri for 50 of your Earth years, so you’ve had plenty of time to lodge any formal complaint and it’s far too late to start making a fuss about it now. … What do you mean you’ve never been to Alpha Centauri? Oh, for heaven’s sake, mankind, it’s only four light years away, you know. I’m sorry, but if you can’t be bothered to take an interest in local affairs, that’s your own lookout. Energize the demolition beams.”

In other word:  that end-of-support notice is about as easy to find for the normal user like me as if you had put up a paper note at the entrance of 2200 Mission College Blvd, Santa Clara, CA 95054, USA

I have not seen any spec sheets for example where there was any explicit "3D: No" written into them for those CPU/GPU/drivers or anything like that!!!!

So, no question here, just sadness about the decision and some complaint about the inferior way to communicate it.

Luckily AMD CPU still seem to perfectly fine support 3D, and with Potplayer one can watch 3D movies perfectly on them. 

[Alberto_R_Intel]

raidboy, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

For this scenario, it is noteworthy to mention that for Intel® all the feedback and opinions provided by all of our clients are very important. For that reason, I will send your comments to the proper department for them to be aware of your observations and comments on this subject in order to keep improving the customer's experience while using Intel® products.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[raidboy]

Thanks, Albert

Maybe two relevant high level feedback points to add:

I would suspect that the feature was removed because there is still not a resurgence of 3D displays, so the only 3D displays available for purchase new to consumers (professionals have more options) are projectors. Except that this is not true anymore because in 2023 there was an increased interest in glasses-free 3D display, for example at CES. Easy to google the new products displayed there. Including for notebooks.

Secondly, i suspect that a combination of a windows UI and Intel/AMD driver issue may have caused a good amount of issues with 3D setting and black screen. I did open a concern about this with Microsoft: 

https://aka.ms/AAkz1ht

But if you look at the history, then it is really all Intel customers who had problems. Only it seemed they discussed in at Microsoft:

https://answers.microsoft.com/en-us/windows/forum/all/enabling-3d-display-mode-crashed-video-driver/9f8cd6ea-f67c-4c1e-9ecd-5602d51dfe58

Not sure if those concerns raised in that thread ever reached Intel, but i suspect that if they did, that a product manager on your side would have asked whether its cheaper to disable the feature instead of getting it fixed. And i can easily imagine what engineering would have answered. But see my feedback hub proposal. Aka: i think it would have been easier to fix and keep existing and future 3D stereo video customers more happy.

[Alberto_R_Intel]

raidboy, You are very welcome, thank you very much for your comments.

We completely understand and respect your opinion on this situation and we also apologize for any inconvenicne that this might have caused you in reference to the Stereoscopic 3D feature usage.

So, I will add your new remarks to the previous ones and send them to the proper department so they can see them, hoping to enhance the features on all of our Intel® products in order to comply with the requests of all of our customers.

Any other inquiries or suggestions, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician