Complete inability to install Intel Arc Control

[NikosChem]

Dear Support,

First of all, Happy New Year to all of you with personal happiness and health and professional success. 

I recently bought Intel Arc A750 (Asrock version) and although all other software include in the latest drivers install regularly Intel Arc Control fails to install with the following error message:

"Product: Intel® Arc™ Control -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action ExecRegisterVirtualCameraBatOnInstall, location: C:\Program Files\Intel\Intel Arc Control\, command: "C:\Program Files\Intel\Intel Arc Control\\Filters\Install.bat"  

Please let me know what this can possibly be !

Best regards,

Nikolaos Papageorgiou

[Robert_Q_Intel]

Hello NikosChem,

Thank you for posting on the Intel®️ Arc communities.

We understand the issue that you are experiencing with your Intel® Arc™ A750 Graphics while trying to install the Intel® Arc™ Control.

• We would like to gather more information about your system in order to determine possible causes for this issue:

• Where are you downloading the Intel® Arc™ Control?

• Download and run Intel® System Support Utility for Windows* make sure to check the box "Everything" and save the resulting .txt file you can attach it to your reply.Link for Intel® System Support Utility for Windows* https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Best regards,  

Robert Q. 

Intel Customer Support Technician

[NikosChem]

Dear Robert,

a) I have downloaded the drivers from the official Intel download site

b) | am attaching latest ssu.txt along with the log file produced by the Intel Arc Control install software which  I tried

to install manually as well !,

Thank you very much for your support !

Best Regards,

Nikolaos Papageorgiou

[Gdgfare]

Dear NikosChem,

I hope that I am not coming here too late. I have solved the same problem as yours during the last 3 months,,, thanks to Dog Huang.

REASON: the setup program of IntelArcController failed to install ArcControl.Msi because your Windows OS cannot recognize the cmd order 'msiexec'. (if you open cmd with administrator rights and write 'cd\',ENTER,'msiexec /package C:\ArcControl.msi',ENTER, then you may see the message 'Error during installation :'msiexec.exe' is not recognized as an internal or external command')

SOLUTION: add 'C:\Windows\System32' into the environment variable called 'PATH' in system variables of your Windows OS.(if you try cmd again, you may see the message 'cannot find the position', after that you may be able to install ArcController successfully) 

I'm not a native speaker of English, but I hope my reply can help those poor gamers just like us.

Best Wishes.

[Robert_Q_Intel]

Hello NikosChem,

Thank you very much for your reply.

After reviewing the information to continue we would like to confirm the following:

Have you tried to perform the installation using older driver versions?

the Windows UAC Admin is required to install Intel® Arc™ Control please verify this is enabled in your device.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Robert_Q_Intel]

Hello @NikosChem

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Hugo_Intel]

Hello NikosChem

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.