Delete the recent graphics driver

[nr3]

I'm using 620 (which is sadly, no longer supported).

Installing Adobe Illustrator, I was greeted with a message that the graphics driver needs to be updated. I followed the instruction which lead me to Intel Driver and Support Assistant Page, from which I see that there's indeed an update for the graphics.

I could no longer recall the warning sign, but it speaks of having a customized graphics - which bids me to update it to my laptop's oem.

Regrettably, I still proceed to download and when the installation is about to begin, followed by a check on clean install, my screen went black. A restart solved it - but here's what bothers me: the "Begin Installation" screen appears. I cannot click that one since my screen "might" go black again. My question is: Is there a way for the "Begin Installation" pop-up be removed?

I think I read in this support forum where the user posted that the screen persists to going black and buying a new graphics solved the problem. On my part, the screen did not persist going black after restarting, but there's this "Begin Installation" pop-up. But it left me wondering whether the said pop-up will continue to appear every time the laptop is restarted. Perhaps there could be some other ways. Thanks for taking the time in reading this.

[n_scott_pearson]

In some cases, manufacturers are modifying the graphics drivers in order to support custom features of their laptop design. This could be simple things like supporting hotkeys on the laptop's keyboard or more complex things like arbitrating between two graphics engines. If you have a laptop that has a modified graphics driver, overinstalling with the generic driver releases from the Intel site will eliminate these customizations, optimistically only causing hotkeys, etc. to no longer work, but could cause laptop instability in some cases.

Intel's IDSA tool and the graphics driver packages warn (sometimes erroneously) against overinstalls in these cases, but do not prevent you from running the install and seeing issues like this. My recommendation is to stick with the driver packages being provided by your laptop vendor. If you see Intel delivering a fix that you need, I would be asking your laptop vendor whether they are including customizations and, if so, for them to provide you with an updated package. If they do have customisations but cannot (or will not) provide a timely update, you have a problem. In this case, I would recommend that you uninstall the existing driver package, reboot and then install the new package. This is the safest approach - and may get you out of this situation that you see yourself in.

Hope this helps,

...S

[nr3]

Many thanks for the response.  The two graphics were intel and nvidia, and the problem seems to be with intel graphics alone. 

In install history in the website, it says: Installation successful. But restarting after the screen went black there appears the pop-up screen that says, "Begin installation."

Assuming that I have to uninstall, the procedure is to uninstall the driver package. May I know where could I find it? Is it different from the uninstalling the driver via device manager?

[n_scott_pearson]

Well, the driver should be showing up in Apps and Features, and it is better to uninstall it from there, but you can do it from Device Manager - but remember to checkmark to have all associated software uninstalled as well.

...S