Dell 9310 intermittent black screen issue

[rdog2020]

Hi,

I'm posting about a widely reported issue with the Dell 9310 where the screen goes black for a few seconds while doing normal tasks: https://www.dell.com/community/XPS/Random-Black-Screen-issue-on-XPS-13-9310/td-p/7765026

I have this issue too and am unclear if it's a driver issue or with Windows/Dell/Chrome. However I'm curious if Intel is aware of this and is investigating this. If not, I'll have to return the laptop.

Thanks

[rdog2020]

I have updated to the latest Iris XE driver that was released on 12/23/2020

[Partheos]

Yes! This is happening to me as well. And so MANY 9310 users across the Dell Support Community and on Reddit. After spending 2200 Canadian $ I was not expecting this to happen. 
I have reached out to Dell and at first they did a BIOS upgrade and upgraded all the Dell drivers and whatnot. It persisted to happen so now I have just done a complete reinstall of Windows and they want me to try it out for 48 hours without anything on the laptop. 

I love the machine, the XPS is amazing, especially the 2 in 1 so I really want Intel and Dell to figure out what is happening because I am a heavy laptop user and for my work I cannot have this black screen think happening for 5 to 10 seconds. Not in a premium ultrabook.

Thanks!

[Partheos]

Here is a a YouTube link of someone capturing the problem.

https://www.youtube.com/watch?v=rZWCa45Vn7E 

[rdog2020]

Yep, that's the issue. Very weird! And yeah, beautiful laptop, but at close to two grand, this is unacceptable. Going to have to return this as well if not solved within a few days.