I'm posting about a widely reported issue with the Dell 9310 where the screen goes black for a few seconds while doing normal tasks: https://www.dell.com/community/XPS/Random-Black-Screen-issue-on-XPS-13-9310/td-p/7765026
I have this issue too and am unclear if it's a driver issue or with Windows/Dell/Chrome. However I'm curious if Intel is aware of this and is investigating this. If not, I'll have to return the laptop.
Yes! This is happening to me as well. And so MANY 9310 users across the Dell Support Community and on Reddit. After spending 2200 Canadian $ I was not expecting this to happen.
I have reached out to Dell and at first they did a BIOS upgrade and upgraded all the Dell drivers and whatnot. It persisted to happen so now I have just done a complete reinstall of Windows and they want me to try it out for 48 hours without anything on the laptop.
I love the machine, the XPS is amazing, especially the 2 in 1 so I really want Intel and Dell to figure out what is happening because I am a heavy laptop user and for my work I cannot have this black screen think happening for 5 to 10 seconds. Not in a premium ultrabook.