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MThom16
Novice
3,489 Views

Dell M3800 4K screen lag in UI/animations Intel HD 4600.

Hello,

I have a Dell Precision M3800 with 4K screen, i7-4712HQ, 16GB RAM, Quadro K1100M using Windows 10 Spring Update.

UI animations (especially Win+Tab animations) are choppy and generally UI lags. What should i do ?

I have already installed latest BIOS and graphics drivers from Dell Support site.

Thanks

0 Kudos
40 Replies
AlHill
Super User
366 Views

Your issue sounds like what is described in post # 1 here:

Look at post # 707 here:

If this is your problem, a fix is needed from Microsoft and/or Nvidia.

Doc

MThom16
Novice
366 Views

I have already seen this post. This is not the problem i am encountering. UI animations lag all the time. I don't have any stutters or "lag" while opening new windows

AlHill
Super User
366 Views

Ok, just a guess...

Doc

MThom16
Novice
366 Views

Anyone from Intel can take a look at this ?

I have also installed the latest drivers from Intel Support but nothing..

idata
Community Manager
366 Views

Hello, marios199546. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.

 

 

In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it:

 

1. In the keyboard, press WinLogo key + R.2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it to your desktop).

 

4. Attach the .txt file that was generated. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Additionally, please attach a screenshot of the Device manager > Display adapter.

 

 

 

Antony S.
idata
Community Manager
366 Views

Hello, marios199546.

 

 

I would like to know if you still need assistance. If so, please do not hesitate to reply back.

 

 

 

Antony S.
idata
Community Manager
366 Views

This sounds like/message/546928# 546928 the same problem I am reporting on here.

Could you verify whether you can also /message/546928# 546928 reproduce the other issues I reported? (steps to reproduce and videos can be found in that post)

1. Opening up Task View on 4k always has reduced performance compared to full HD

2. Scrolling in list view of Windows explorer lags and maxes out GPU

3. Scrolling in some applications is unacceptably slow for a high-end system

4. Window animations of larger windows are less smooth than window animations of smaller windows

5. Some games run smooth in windowed mode, yet rendered at the same resolution, stutter when full screen

MThom16
Novice
366 Views

Yes i have all these issues. I was able to improve things a bit by removing Dell's HD4600 drivers and installing the latest one from Intel site. But again i have these issues, especially the windows + Tab animation

idata
Community Manager
366 Views

Hello, marios199546.

 

 

Can you please share with us the report requested in my last post?

 

 

 

Antony S.
MThom16
Novice
366 Views

Sorry i couldn't attach the txt file.

I uploaded it to Box. https://app.box.com/s/wjwbotx0fcjjt1m26op290su4wk39jjg DxDiag.txt - Box

idata
Community Manager
366 Views

Thank you very much for sharing that information, marios199546.

 

 

I can see that you are using the latest Intel® HD Graphics generic drivers on your system. Please try installing the latest graphics drivers provided by your system manufacturer. This is the download link: https://downloads.dell.com/FOLDER04843735M/1/Intel-HD-4600-Graphics-Driver_VMMF7_WIN_20.19.15.4835_A... https://downloads.dell.com/FOLDER04843735M/1/Intel-HD-4600-Graphics-Driver_VMMF7_WIN_20.19.15.4835_A...

 

 

In addition, please attach to the thread a screenshot of the Manage 3D settings in the Nvidia* control panel. To access it, right-click on the desktop and select NVIDIA Control Panel > Click Manage 3D settings in Select a Task.

 

 

 

Antony S.
MThom16
Novice
366 Views

Before using generic Intel driver, i have used the Dell one which is worse. Now i have install the Dell graphics driver, which again is older and worse than the generic one.

idata
Community Manager
366 Views

Thank you for your reply, marios199546.

 

 

Please try the following: In the NVIDIA Control Panel > Manage 3D settings in Select a Task > Select Integrated Graphics from the drop-down. Check if the issue is presented using the graphics controller.

 

Then, repeat those steps and then select High-performance NVIDIA processor and verify if the issue is presented using the NVIDIA* graphics controller.

 

 

Please let us know with which controller this issue is presented or if it occurs with both.

 

 

 

Antony S.
MThom16
Novice
366 Views

Tested both options, problem still occurs

idata
Community Manager
366 Views

Thank you very much for your response, marios199546.

 

 

At this point, I will try to replicate this issue at our labs. For me to do so, please share the information requested in the following link: /thread/77761 https://communities.intel.com/thread/77761

 

And, if you do not mind, please share with us a video of the issue.

 

 

 

Antony S.
sllop
Novice
366 Views

------------------ System Information ------------------ Time of this report: 6/24/2018, 13:19:16 Machine name: DESKTOP-HBRQ6IR Machine Id: {05FB6073-1F42-4C52-B42E-8311FD4E71E0} Operating System: Windows 10 Home 32-bit (10.0, Build 17134) (17134.rs4_release.180410-1804) Language: Spanish (Regional Setting: Spanish) System Manufacturer: To be filled by O.E.M. System Model: To be filled by O.E.M. BIOS: 5.6.5 (type: UEFI) Processor: Intel(R) Atom(TM) CPU Z3735F @ 1.33GHz (4 CPUs), ~1.3GHz Memory: 2048MB RAM Available OS Memory: 1990MB RAM Page File: 2295MB used, 975MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 144 DPI (150 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.17134.0001 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_0F318086&REV_0F Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 1027 MB Dedicated Memory: 32 MB Shared Memory: 995 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.638195,0.334484), Green(0.309094,0.627453), Blue(0.153820,0.073742), White Point(0.313977,0.329602) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: 22MP55 Monitor Id: GSM5A26 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: igdumdim32.dll,igd10iumd32.dll,igd10iumd32.dll Driver File Version: 10.18.0010.4885 (English) Driver Version: 10.18.10.4885 DDI Version: 11.2 Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 1.3 Graphics Preemption: DMA Compute Preemption: Thread group Miracast: Supported Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Virtualization: Not Supported Block List: No Blocks Catalog Attributes: Universal:False Declarative:False Driver Attributes: Final Retail Driver Date/Size: 11/12/2017 2:00:00, 10575976 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B78E66-4C71-11CF-23F0-3B2FB2C2C735} Vendor ID: 0x8086 Device ID: 0x0F31 SubSys ID: 0x0F318086 Revision ID: 0x000F Driver Strong Name: oem31.inf:5f63e534a222b607:iVLV2M_w10:10.18.10.4885:pci\ven_8086&dev_0f31 Rank Of Driver: 00D12001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF75...

sllop
Novice
366 Views

Descripción Windows dejó de funcionar correctamente por un problema con el hardware. Firma del problema Nombre de evento de problema: LiveKernelEvent Código: 193 Parámetro 1: 804 Parámetro 2: c000000d Parámetro 3: 108 Parámetro 4: 960a4f52 Versión del SO: 10_0_17134 Service Pack: 0_0 Producto: 768_1 Versión del sistema operativo: 10.0.17134.2.0.0.768.101 Id. de configuración regional: 3082 Información adicional sobre el problema Id. de depósito: 0x193_DxgkrnlLiveDump:804_Status_0xC000000D_Driver_igdkmd32_failed_DdiStartDevice_dxgkrnl!DxgCreateLiveDumpWithWdLogs Información del servidor: 7cc8ab9f-7ef5-44da-9643-0491d2ecb798

sllop
Novice
366 Views

Me borrarón mi reporte, así que poco puedo hacer, salvo que escribirlo en página ajena

MThom16
Novice
171 Views

Description : UI lag during Windows+Tab and windows resizing(a bit) with Intel HD 4600 (Always happening)

Hardware : Dell M3800 /i7-4712HQ/16GB/512GB SSD/HD 4600 + Quadro K1100M

How to repro

- Open 4-6 windows and press Windows + Tab

Video : https://youtu.be/xCOyGT_S610 YouTube

idata
Community Manager
171 Views

Thank you for your reports, marios199546.

 

 

I will try to reproduce this issue. Once I have an update I will let you know.

 

 

 

Antony S.
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