Dell M3800 4K screen lag in UI/animations Intel HD 4600.

[MThom16]

Hello,

I have a Dell Precision M3800 with 4K screen, i7-4712HQ, 16GB RAM, Quadro K1100M using Windows 10 Spring Update.

UI animations (especially Win+Tab animations) are choppy and generally UI lags. What should i do ?

I have already installed latest BIOS and graphics drivers from Dell Support site.

Thanks

[idata]

Hello, marios199546. Thank you very much for your patience.

I tried to replicate this issue at our labs using a DELL* XPS* 15 9530 which has an Intel® HD Graphics 4600 controller and an NVIDIA* GeForce* GT 750M card. I used Windows 10* build 17134 and installed the 4963 graphics drivers for the Intel® HD Graphics controller. However, the issue was not presented during my tests.By checking the reports attached previously, I can see that the graphics drivers installed are the 4889. Please install the 4963 drivers. Here is the download link: https://downloadmirror.intel.com/27780/a08/win64_15.40.38.4963.zip https://downloadmirror.intel.com/27780/a08/win64_15.40.38.4963.zipIn order to install the graphics drivers please follow these steps: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.htmlLet us know how it goes.Antony S.

[MThom16]

As i said previously the latest Intel drivers work better than the Dell one's. In your tests was the UI buttery smooth ? Also it's true that after the Windows 10 April 2018(build 1803) update UI is lagging a bit more. That's a result of the Fluent design animations.

For over a week , i use the latest intel drivers and before installing them, i made a full unistall using DDU(http://www.guru3d.com/files-details/display-driver-uninstaller-download.html Display Driver Uninstaller Download version 17.0.9.0 ) and the UI is smoother . Thanks for the reply. I hope you can test it with the latest build of Windows and to fully reproduce the issue

[idata]

Thank you for your prompt response, marios199546.

During my tests, the UI was smooth, without any lag. I was using the Windows 10* Aprils Update (cf. https://www.microsoft.com/en-us/itpro/windows-10/release-information Windows 10 release information, OS build section).I would like to clarify the last line of your post, after using the Intel® HD Graphics drivers, the issue is no longer occurring on your system?Antony S.

[MThom16]

My bad. We use the OS build. With a clean install of latest install of Intel drivers , UI is definitely smoother but not lag free. If i disable Fluent design(Settings > Personalization > Colors > Disable transparency) , i get an almost 60fps UI. I want to ask you . DId you make a fresh OS install ? And which BIOS version are you using ?.

[idata]

Thank you for your input, marios199546.

I did use a clean installation of Windows 10* and, I used the A04.00 BIOS version.Antony S.

[MThom16]

Can you load the latest BIOS and test again?

[idata]

Hello, marios199546.

I have installed the latest BIOS version on the DELL* XPS 15 9530, ver A10.00, and the issue was not presented during my tests.Antony S.

[MThom16]

Oh you have the model with 3200x1800 resolution right? Because my model has 3840x2160.

[idata]

Hello marios199546

Thank you for your response.You are right the resolution on the lab perform is 3200x1800. Regards,Leonardo C.

[idata]

Hello, marios199546.

I would like to know if you still need assistance. If so, please do not hesitate to respond to this thread.Antony S.

[MThom16]

My problem still remains. They are two possible causes for this problem.

• Intel HD4600 is not powerful enough to provide 4K@60fps UI in Windows 10 April 2018 (which uses fluent design transparency effects)(Disabling these but not a lot)
• There is a compatibility issue with driver and latest Windows update.

I have tried all possible resolutions we discussed in this post. If you can recommend anything else , i will happily try it

[idata]

Thank you for your response, marios199546.

As per you processor's specifications (cf. https://ark.intel.com/products/78932/Intel-Core-i7-4712HQ-Processor-6M-Cache-up-to-3_30-GHz Intel® Core™ i7-4712HQ Processor, Processor Graphics section), the graphics controller on it should handle the resolution you are looking for. Then, we have tested with both, DELL* and Intel drivers, however, the issue persists. Therefore, I recommend you at this point to get in touch with https://www.dell.com/support/home/us/en/04 DELL* Support so they can help you further regarding this matter.Antony S.

[MThom16]

Your argument is wrong. The supported video output to a display is different from rendering an UI at 4K@60fps. I don't think Dell will provide any solution to this. (I have already created a post). If any of your engineers can take a look at it, it would be great.

[MThom16]

Also this post seems similar to my problem.

[idata]

Hello, marios199546.

The Intel® HD Graphics 4600 controller should be able to handle your configuration. I encourage you to double check this issue with DELL* Support so they might be able to restore your Operating System or provide another solution.Antony S.

[MThom16]

I tried Dell Support but they only told me to install latest drivers. I have also made "Reset Windows 10" and reinstalled the latest drivers from Intel support site. The problem still exists

[idata]

Hello, marios199546.

This can be related to a defective RAM module or any other hardware component of the system. DELL* Support should provide with further troubleshooting or offer an RMA if possible.Antony S.

[MThom16]

RMA not an option. I have already checked RAM with Dell's RAM check. RAM works flawlessly

[idata]

Hello, marios199546.

Please check the last response of Ronal_Intel in the following thread: /thread/125615 Poor Windows 10 UI and Chrome performance with Intel Graphics HD 530

I have sent you a private message to discuss some information about this thread. Please check your inbox.

Antony S.

[sllop]

Sorry, this is not an Intel product. You must contact the manufacturer for support. However, you can find the latest driver here: Download Intel® Graphics Driver for Windows* [15.33] Doc

Eso mismo es lo que me dijo el que te ha ayudado tan sobresalientemente y , que yo sepa , Dell no pertenece a INTEL Y mi minipc tiene muchos componentes genuinos de Intel., como son el procesador , su tarjeta de sonido y la tarjeta gráfica HD , todos son de INTEL.

Y los controladores de Intel , que yo sepa , son privativos así que el único que puede arreglarlos es INTEL CORPORATION.

https://es.wikipedia.org/wiki/Dell Dell - Wikipedia, la enciclopedia libre