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HSelm
Beginner
950 Views

Dell XPS 9550 USB C Washed out colors

iam having an issue with my xps 9550 when i connect my monitor to the hdmi port every thing is fine but when i connect it using usb c the colors go bad and every thing gets washed out alot

My Specs

Monitor: Apple Cinema HD

Laptop: Dell Xps 9550

Graphic Driver: Intel HD 530

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2 Replies
idata
Community Manager
58 Views

Hello SeSaM,

 

Thank you for joining this Community.

 

I understand that you are experiencing color instability issues with Dell XPS 9550 when using a USB type C cable.

 

In this case, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

As well let us know, what type of USB C cable are you using?

 

Can you please provide us with your monitor's and cable model/brand?

 

I hope to hear from you soon,

 

Regards,

 

Diego S.

 

idata
Community Manager
58 Views

 

Hello SeSaM,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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