Dell Xps 9570

[ti_carpa]

Dear,

I made a purchase of a Dell XPS 9570 that has the Intel UHD 630 card as an onboard card, I realized that after a Windows update the operating system does not recognize the device manager as active informing the status as code 43.
I use a thunderbolt port to power two external monitors after this update I cannot connect these monitors via thunderbolt.
I tried to perform upgrades and downgrades on the product and was not successful.

Does anyone have any information about?

[AlHill]

Have you update your DELL bios?

Have you contacted DELL support?

[ti_carpa]

windows update.

I made several attempts to rollback the drivers and was not successful.
I still have error 43 on my video card

I am in contact with Dell I have not yet obtained the results of the analysis.

[Maria_R_Intel]

Hello ti_carpa,

Thank you for posting on the Intel* Community.

Please, provide me the below details:

• Please, provide specific details about the Windows* update that starts the issue (version, drivers, etc)
• Are you using a straight connection (Thunderbolt* to Thunderbolt*) to connect the displays? If you are using any kind of docking station, converter, etc, please provide the model.
• You mentioned upgrades and downgrades, can you please provide specific versions of the drivers tested?

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello ti_carpa,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello ti_carpa,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician