Dell laptop no longer displaying HP monitor

[Sam_Yellow]

My HP2009m monitor was working fine with my Dell Latitude 5420 monitor, up until an update from the Intel Arc. I tried rolling back the driver to no avail. The monitor is detected, but it comes up as a black screen. Any suggestions? 

[Jean_Intel]

Hello Sam_Yellow,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you, please provide us with the following:

• Was there any software update besides the Intel Arc driver update?
• Is any other monitor connected to the system?
• Are you using a straight connection to your monitor without any type of adapter, for example, HDMI to HDMI?
• Create a system report using the Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Sam_Yellow,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Sam_Yellow,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.