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RElam
Beginner
254 Views

Depuis deux jour j'ai fait votre mise a jour et depuis le jeu warzone ne fait que de freeze.

Ma config:

MSI GF63-8rd

Intel core i7 8g

GeForce gtx 1050ti

8go de ram

0 Kudos
14 Replies
AlHill
Super User
160 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

RElam
Beginner
160 Views

hello and thank you for your answer

this what you want

n_scott_pearson
Super User Retired Employee
160 Views

And please explain what update you are referring to.

...S

RElam
Beginner
160 Views

hello my update is: igfx_win10_100.8141

RElam
Beginner
160 Views

this the displayer driver

n_scott_pearson
Super User Retired Employee
160 Views

Thank you. Intel Customer Support will review this with the driver team and see if there is anything that can be done regarding this game.

...S

Alberto_R_Intel
Moderator
160 Views

RElam, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem still persists with the Warzone game getting freeze and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel 

RElam
Beginner
160 Views

Hello, yes the problem persists with warzone and yes i need further assistance thank you so much.

Alberto_R_Intel
Moderator
160 Views

RElam, Thank you very much for your response, we will be more than glad to further assist you with this topic.

 

For this scenario, what we can try is a clean installation of the Intel® Graphics driver, once you see the "Microsft Basic Display Adapter Driver" showing in "Device Manager", please install Intel® Graphics driver version 27.20.100.8190:

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=126790

 

Also, in the following link you will find the Intel® recommended settings for the game Warzone:

https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/134906/682386

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

RElam
Beginner
160 Views

hello i did everything you asked me but it still doesn't work

Alberto_R_Intel
Moderator
160 Views

Hello RElam, Thank you very much for providing that information.

 

We will do further research on this matter, as soon as I get any updates I will post all the detail son this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
160 Views

Hello RElam, I just received an upate on this matter.

 

Just to confirm, was the game working fine before?

 

Please try the following troubleshooting steps:

 

  • Disable discrete graphics card and run the game again just to be sure it is not running on it.

 

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
160 Views

Hello RElam, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
160 Views

Hello RElam, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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