Der Versuch die automatische Treiberaktualisierung auf die neuste Version 19.6.26.3 upzudaten schlägt fehl.

[TAnon]

Anstatt zu installieren wird vom Installationsprogramm nur eine Deinstallation angeboten. Auch nach Durchführung der Deinstallation (der Vorgängerversion) bleibt es dabei - es wird weiterhin nur eine Deinstallation angeboten!

[TAnon]

The attempt to update the automatic driver update to the latest version 19.6.26.3 fails.

Instead of installing, the installer only offers an uninstall. Even after performing the deinstallation (the previous version) it remains there - it is still offered only an uninstall!

[Leonardo_C_Intel]

Hello TAnon

Thank you for posting in the Intel Community.

I understand that you are having problems to uninstall and update Intel® DSA on your system, can you try the following:

•  Uninstall the existing Intel® DSA tool in the system with the Uninstaller tool (https://downloadcenter.intel.com/download/28598/Intel-Driver-Support-Assistant-Uninstaller).  

•  Download and install the latest Intel® DSA version from (https://downloadcenter.intel.com/download/28425).

By the way, what is the brand and model of your system? 

Hope this helps.

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

[TAnon]

Thanks Leonardo.

1. I have started the uninstall tool, DSAUninstaller.exe Vers. 19.2.8.7

DSAUninstaller.log:

Restarted as administrator. New process id is 6348

Stopping non-elevated process

Beginning DSA Uninstaller

GetBundleGuid() start

Did not find Bundle Guid _bundleGuid =

GetBundleGuid() end

GetOrphanedProductIds() start

GetOrphanedProductIds() end

GetOrphanedEntries() start

GetOrphanedEntries() end

GetOrphanedClsIdEntries() start

GetOrphanedClsIdEntries() end

Uninstalling DSAService

DSAService not installed on this computer

Uninstalling DSAUpdateService

DSAUpdateService not installed on this computer

Uninstalling SurSvc

RemoveService failed to uninstall SurSvc with exception: System.ComponentModel.Win32Exception (0x80004005): Der angegebene Dienst ist kein installierter Dienst

  bei System.ServiceProcess.ServiceInstaller.RemoveService()

  bei DSAUninstaller.ProgressBarVM.RemoveService()

Uninstalling ESRV_SVC_QUEENCREEK

ESRV_SVC_QUEENCREEK not installed on this computer

StopTray() start

StopTray() end

Uninstall() start

Uninstall() end

CleanRegistry() start

Deleted Registry Key: CurrentUser\Software\Intel\Intel Driver Update Utility

Deleted Registry Key: LocalMachine\Software\Intel\SUR\Installers\QUEENCREEK

Deleted Registry Key: LocalMachine\SYSTEM\ControlSet001\Services\DSAService

Deleted Registry Key: LocalMachine\SYSTEM\CurrentControlSet\Services\DSAService

Deleted Registry Key: LocalMachine\SYSTEM\ControlSet001\Services\SurSvc

Deleted Registry Key: LocalMachine\SYSTEM\CurrentControlSet\Services\SurSvc

Deleted Registry Key: LocalMachine\SYSTEM\ControlSet001\Services\ESRV_SVC_QUEENCREEK

Deleted Registry Key: LocalMachine\SYSTEM\CurrentControlSet\Services\DSESRV_SVC_QUEENCREEKAService

Deleted Registry Key: LocalMachine\Software\Microsoft\Windows\CurrentVersion\Run\DSATray

CleanRegistry() end

CleanProgramFiles() start

CleanProgramFiles() end

DSA Uninstaller has finished

2. Then I have started the installer, Intel-Driver-and-Support-Assistant-Installer.exe Vers. 19.6.26.3

but it didn't install....

[Leonardo_C_Intel]

Hello TAnon

Can you provide me with the Intel® DSA log files located in C:/ProgramData/Intel/DSA?

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[TAnon]

Thanks,

the contents of the log file was already copied in my last post 🙂

please find the file enclosed

[Leonardo_C_Intel]

Hello TAnon

Thank you for the information that you have shared. Could you provide me with the Intel® System Support Utility for Windows* report?

·        The TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[TAnon]

Hi Leonardo,

please find the attached file ssu.txt

[Leonardo_C_Intel]

Hello TAnon

Thank you for the details of the system. Allow me to investigate the behavior that you are having, I will be posting back as soon as possible.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello TAnon

Thank you for waiting.

Could you run the Intel® DSA uninstaller and the Intel® DSA installer to collect the following log files from C:\Users\{user}\AppData\Local\Temp

Intel®_Driver_&_Support_Assistant_20190701090653_000_DriverSupportAssistantInstaller.log

Intel®_Driver_&_Support_Assistant_20190701090653.log

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[TAnon]

Hello Leonardo,

two files enclosed

[Leonardo_C_Intel]

Hello TAnon

Thank you for the LogFiles let me review the new information. I will be posting back as soon as possible.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[TAnon]

Hi Leonardo,

what did your research reveal?

Since the installation program offers only an uninstall instead of installing, probably remains (folders, file or reg.-Entries) of the previous installation are present.

If one could identify them, then a manual deletion and subsequent reinstallation would be possible?

[TAnon]

now the new version: Intel-Driver-and-Support-Assistant-Installer 19.6.26.4 could be installed.