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Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

MonteK
Beginner
7,013 Views

Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

 

intel video card uhd 630 is not working properly does anyone know how to fix it?

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18 Replies
AlHill
Super User
7,001 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

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MonteK
Beginner
6,996 Views

Enclosed is the file that I just ran what do I do next?

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MonteK
Beginner
6,979 Views

Did you look at the file that I uploaded?

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David_G_Intel
Moderator
6,943 Views

Hello MonteK


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • When did this issue start?
  • Did it happen with previous driver versions?
  • Did you test other drivers?
  • Does this happen with both Dell and Intel drivers?


Regards, 

David G 

Intel Customer Support Technician 


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MonteK
Beginner
6,883 Views

Thank you for posting on the Intel️® communities. Please share with us the following information:

  • When did this issue start?
  • Did it happen with previous driver versions?
  • Did you test other drivers?
  • Does this happen with both Dell and Intel drivers?

Issue started before I got the computer

Yes

What other drivers?

Yes

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David_G_Intel
Moderator
6,923 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician  


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MonteK
Beginner
6,883 Views

Thank you for posting on the Intel️® communities. Please share with us the following information:

  • When did this issue start?
  • Did it happen with previous driver versions?
  • Did you test other drivers?
  • Does this happen with both Dell and Intel drivers?

Issue started before I got the computer

Yes

What other drivers?

Yes

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MonteK
Beginner
6,681 Views
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David_G_Intel
Moderator
6,784 Views

Thank you for your response, please list the driver versions you tested to try to reproduce this problem on our side. If you tried other drivers, did you use a clean installation method?


Regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
6,684 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician  


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MonteK
Beginner
6,680 Views
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David_G_Intel
Moderator
6,609 Views

As a friendly reminder, please provide driver versions you tested to try to reproduce this problem on our side. If you tried other drivers, please confirm if you used a clean installation method.


Regards,  

David G.  

Intel Customer Support Technician  


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MonteK
Beginner
6,590 Views

Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

 

This video card has issues and has had for years why do you still sell it?  There are reports all over the internet about it

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MonteK
Beginner
6,503 Views

Device PCI\VEN_8086&DEV_9BC8&SUBSYS_0A4C1028&REV_03\3&11583659&1&10 had a problem starting.

 

This video card has issues and has had for years why do you still sell it?  There are reports all over the internet about it.  Does anyone have a fix for this issue?  Can someone look at the attached txt file

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MonteK
Beginner
6,437 Views

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html 

 

can  someone click on this and let me know if there is a way to fix this video card

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David_G_Intel
Moderator
6,434 Views

Thank you for the report, as you can see it seems to be a driver corruption. Two different graphics drivers show as installed on your system, please follow these steps to reinstall the correct driver:


After you complete the steps let us know if the issue persists.


Regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
6,311 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician


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David_G_Intel
Moderator
6,264 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

 

Best regards,  

David G. 

Intel Customer Support Technician  


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