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Device not started (igfx) Windows 10

Eveline
Beginner
1,535 Views

Hello. I have a problem with i5-12400 onboard graphics (uhd730). Use windows 10 22H2.

I have the latest intel drivers installed (31.0.101.4255) . The same problem is observed on ony older versions of the drivers, it seems to be independent of the driver versions

I getting this message on device manager, and also strange warnings in event viewer (screenshots below). Also, I can’t say that I see problems in everyday use of the pc, but sometimes I see screen flickers when watching videos on YouTube, I also had performance problems in one game, that was graphic artifacts, but I didn't find the reason for it. I also reinstalled the drivers many times using DDU and it doesnt't work. Please help me figure out what could be the problem.  

Device PCI\VEN_8086&DEV_4682&SUBSYS_7D591462&REV_0C\3&11583659&0&10 had a problem starting.

Driver Name: oem0.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

 

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5 Replies
Andres_Intel
Employee
1,489 Views

Hello Eveline,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are receiving error messages with your Intel® UHD Graphics 730, I will be happy to help you.  


For the game performance and flickering issues, please create a new post for each issue.

To have a better understanding of the situation, please answer the following questions: 



  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Eveline
Beginner
1,468 Views

Hello! No, I don't see a yellow exclamation mark in device manager. Windows show that the device working properly.

I have attached the results of SSU scanning below.

 

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Andres_Intel
Employee
1,446 Views

Hello Eveline,

 


Thank you for your response, all the information provided has been really helpful. 


This error message will not affect the stability of the computer.


This error message will show up when Windows has detected that a device's status changed. Ignore these error messages unless there is a yellow exclamation mark in Device Manager.



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
1,360 Views

Hello Eveline,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,  


Andres P.  

Intel Customer Support Technician


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Andres_Intel
Employee
1,283 Views

Hello Eveline,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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