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Directx 12 games bugs intel iris xe

Isrks
Beginner
1,538 Views

Good afternoon, I have a problem with all video games that use “Directx 12”, which show strange lighting effects, the screen turns different colors such as pink, blue, green and strange graphic errors appear in the games interface. All of these errors have only occurred to me in games that use “directx 12”, some of which I have experienced it in are: Tower of Fantasy, Resident evil 2 Remake, Resident evil 3 Remake, Fornite, Wuthering Waves.
I have tried all versions of the graphics drivers from my computer manufacturer and none have worked, I have tried the generic drivers from Intel and they have not worked either.
My computer is an HP laptop, the model is “15-dy2056la”, and it has the following technical characteristics:

OS: Windows 11
Processor: 11th Gen Intel® Core™ i5-1135G7 @ 2.40GHz.
Graphics: Intel® Iris® Xe Graphics 32.0.101.5762
Sound: Intel® Smart Sound Technology for Digital Microphones, Realtek High Definition Audio.
Networking and I/O: Realtek RTL8821CE 802.11ac PCIe Adapter.
RAM Memory: 8 GB SODIMM DDR4 3200MHZ Dual Channel.
NVMe storage INTEL HBRPEKNL0202AH, NVMe INTEL HBRPEKNL0202AHO.

I attach a video with the problem in directx 12 games:

4 Replies
ACarmona_Intel
Employee
1,499 Views

Hello Isrks,


Thank you for posting in our communities.

 

May we know if the following games have been working fine before? or did the issue happen the first time that you played those games? This is only to check if there might be changes made to the system that caused the issue.


Thank you for your understanding, and we look forward to your response.


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Employee
1,440 Views

Hello Isrks,


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Employee
1,369 Views

Hello Isrks,

 

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

 

Thank you, and have a great day!

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Employee
1,369 Views

Hello Isrks, 


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead.


Best regards, 

Carmona A.

Intel Customer Support Technician


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