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Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Andrew_i7
Novice
1,279 Views

Hi All,

 

According to the i7 specification: intel-core-i71165g7 Spec 

Max Resolution (HDMI 2.0b) 4096x2304@60Hz

I need to achieve 5120 x 2160 @ 50hz or at 30Hz using  HDMI 2.0 (max. 18Gbit/s).
Are 5120 px possible @ HDMI @ 30Hz?

What is the max horizontal resolution of HDMI interface @ 50Hz or 30Hz at i7-1165G7 ? Is it hard limited or not?

 

Many Thanks, Andrew


Keywords: 5K2K 11th IRIS Xe Graphics

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1 Solution
Jean_Intel
Moderator
1,021 Views

Hello @Andrew_i7.


Thanks for waiting for a response.


Just letting you know that running 5K at 50hz over HDMI 2.0 is not possible due to bandwidth limitations; however, running 5K at 30hz is possible. Keep in mind that you must load the latest graphics drivers and make sure to install monitor firmware for a proper EDID function.



I hope you find this information useful.


Best regards.

Jean O.

Intel Customer Support Technician.


View solution in original post

9 Replies
Jean_Intel
Moderator
1,254 Views

Thank you for the information provided.  


I will proceed to check the issue internally and post back soon with more details.


Keep in mind that I will move the thread to a forum for these specific issues.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
1,222 Views

Hello @Andrew_i7


Thanks for waiting for a response.


To better understand this issue, can you please confirm the following information:


Create a report using the following programs:


Intel®️ System Support Utility (Intel®️ SSU) 



Intel Graphics Command Center (Intel GCC)

  • Step 1: Open the Intel Graphics Command Center
  • Step 2: Locate and save the graphics driver report


  • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.


  • Are you trying to achieve this resolution on the built-in monitor or external monitor?
  • In case you are using an external, what is the monitor model of the monitor?


Looking forward to hearing from you.


Best regards, 

Jean O.  

Intel Customer Support Technician.


Andrew_i7
Novice
1,161 Views

Hello Jean,

thank you for the answer.

 

No, unfortunately I can't.

 

Reason: I do not own such a 40-inch Monitor until yet.

I own my Notebook with only HDMI (no USB-C DP) and I'd like to buy a monitor with 5120x2160 pixel.

 

Is it expected to work?

 

Best regards, Andrew

 

Andrew_i7
Novice
1,140 Views

Hello Jean,

as requsted...

1) SSU Report @ built-in monitor

2) GCC Report @ built-in monitor

3) "Are you trying to achieve this resolution on the built-in monitor or external monitor?"

       Answer to 3): external Monitor via HDMI 2.0 (max. 18Gbit/s)

4)  "what is the monitor model of the monitor?"

     Answer to 4):    Lenovo ThinkVision P40w-20, 39.7" Spec Page 1-18

                                   or   Dell UltraSharp U4021QW or    HP Z40c G3

 

BR Andrew

Jean_Intel
Moderator
1,113 Views

Thanks for your response.


Regarding your question, we have not validated the Intel® Iris® Xe Graphics to work under Display 5120 x 2160 @ 50hz resolution. As per the bandwidth of the HDMI 2.0, it may work. The resolutions we have validated are the ones stated on the product's specifications website (https://ark.intel.com/content/www/us/en/ark/products/208921/intel-core-i71165g7-processor-12m-cache-...).


Also, I found that your system has two different graphics devices: Intel(R) Iris(R) Xe Graphics, and NVIDIA GeForce MX350, due to your system working in a hybrid environment, we can't ensure which of the graphics devices control the HDMI port. For this information, you may need to contact the OEM since they have a better understanding of how the system works.


I hope you find this information useful.


Best regards,

Jean O.

Intel Customer Support Technician


Andrew_i7
Novice
1,088 Views

Hello Jean,

thank you for the answer.

Monitor @ HDMI2.0 @ Intel Core i7-1165G7:
1) Please, can you check if more then 4096 horizontal pixels are supported?
2) What are the maximum Pixel Clock supported?

Many thanks for your time,
Andrew

Jean_Intel
Moderator
1,070 Views

Thank you for the information provided.  


I will proceed to check the issue internally and post back soon with more details. 


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
1,022 Views

Hello @Andrew_i7.


Thanks for waiting for a response.


Just letting you know that running 5K at 50hz over HDMI 2.0 is not possible due to bandwidth limitations; however, running 5K at 30hz is possible. Keep in mind that you must load the latest graphics drivers and make sure to install monitor firmware for a proper EDID function.



I hope you find this information useful.


Best regards.

Jean O.

Intel Customer Support Technician.


Jean_Intel
Moderator
931 Views

Hello @Andrew_i7.


I am glad to hear that the question is now answered. 

If you need any additional information, please, submit a new question as this thread will no longer be monitored.


Best regards, 

Jean O.

Intel Customer Support Technician.


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