Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21501 Discussions

Display doesn't go above 1366x768

edmondme
Novice
18,960 Views

I am having a tough time trying to update the display driver. I am trying to increase my screen resolution from 1366x768 to something higher. 

Windows 11 update driver finds the latest driver and puts it as UHD 600, but the list mode doesn't allow me to go above resolution.

I ran the various driver upgrade tools and I just can't get it to replace that driver. 

What can I do? Can anyone help. This monitor is just plain awful and horrible to look at.

0 Kudos
1 Solution
edmondme
Novice
18,765 Views

@Jameswalter is right. This display did NOT support any higher resolution than 1366x768 which drove me nuts. The solution was to hook up an external display and was able to go higher resolution. 

I am still not pleased that none of this was documented by HP, which is another issue. 

In case anyone is wondering this, the resolution is not clearly marked for a display and a laptop, which can be frustrating. 

PS UHD Graphics 600 at May-2022 is more advanced than UHD Graphics 620 at 2021

Hope all this info helps someone in the future, I will close this case.

View solution in original post

0 Kudos
19 Replies
AlHill
Super User
18,954 Views

If the display does not support more than 1366x768, no driver willl help you.   Look at the specs for your device.  You will likely see that 1366x768 is the max.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
edmondme
Novice
18,950 Views

How can I look at what the underlying device does? I looked at what Windows offers in device manager, etc and it's all what the driver shows. 

0 Kudos
AlHill
Super User
18,947 Views

Go to the manufacturer's website for your device and look at the specifications.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
edmondme
Novice
18,901 Views

None of what is written here has helped me, but has frustrated me more. I have ran Windows driver update numerous times and it still uses the UHD600 driver and does not allow me to go above 1366x768 resolution. Every windows program that I have run also doesn't give me details about the internal display capabilities, and the HP web site that I have used has been unhelpful. The chat agent is not only frustrating but also useless. 

So safe to say I am back to where I started from with no resolution.

0 Kudos
AlHill
Super User
18,900 Views

Your display is limited to 1366x768.  It is a physical limitation.  No driver or OS update will help you.  Provide the EXACT model number of your HP device and I may be able to help you with the PHYSICAL specifications.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
edmondme
Novice
18,898 Views

Ok thanks. 

This is what I get, there is no details on the resolution or the specifications beyond that. 

If you can share where did you look up to get more information, that would be great.

 

2022 HP Notebook 15 Laptop, 15.6" HD Display - HP 15-dw1 (54P05AV)

0 Kudos
AlHill
Super User
18,893 Views

OK, as both you and I have found, the HP website is useless.  It provides no information that I can find on your HP 15-dw1 (54P05AV).

 

Is your processor an Intel Celeron N4020?  If so, then we have some possible information.  Here is a link from Amazon and Walmart on a laptop that looks like it might be the same as yours:

https://www.walmart.com/ip/HP-15-dw-15-6-inch-HD-1366-x-768-WLED-Intel-Celeron-N4020-4GB-1TB-Hard-Drive-Win-10-Laptop/1457647673

https://www.amazon.com/HP-15-dw-15-6-inch-Celeron-Laptop/dp/B08S7M91MW

 

The both specifically say the resolution is 1366x768.  That HP cannot confirm this for you is shameful.

 

Now, back to the problem.  If this is your laptop, there is nothing that can be done driver-wise, or OS-wise to increase your resolutionn.   1366x768 is an absolutely horrible resolution, especially on a 2022 laptop.   That HP has avoided, or is hiding, the specifications on this particular model is equally horrible.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

0 Kudos
edmondme
Novice
18,881 Views

Ok thanks for confirming my frustration. The funny thing is that I got this laptop in August, and the HP website states that my warranty expired in August, because they started it in March, as it has a 6 month warranty. 

So now I am torn, do I tear everything down that I built on it and send it back or continue slogging until next August, tax-free day and get a new laptop and use it for a Linux machine.

Thanks for checking though.

0 Kudos
AlHill
Super User
18,880 Views

Just make sure you check the physical specs on the new laptop screen.   As for HP, well, I think you know my opinion. 

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
AlHill
Super User
18,770 Views

@Jameswalter   You are incorrect.   If the display does not physically support that setting, it will not work.   Did you bother reading this thread? 

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
edmondme
Novice
18,766 Views

@Jameswalter is right. This display did NOT support any higher resolution than 1366x768 which drove me nuts. The solution was to hook up an external display and was able to go higher resolution. 

I am still not pleased that none of this was documented by HP, which is another issue. 

In case anyone is wondering this, the resolution is not clearly marked for a display and a laptop, which can be frustrating. 

PS UHD Graphics 600 at May-2022 is more advanced than UHD Graphics 620 at 2021

Hope all this info helps someone in the future, I will close this case.

0 Kudos
salmanfaaris
Beginner
16,632 Views

Hi dear,

 

But the unfair thing is its showing UHD and diplay resolution is 1366*768 , im using Hp laptop having integrated graphics UHD and amd radeon dedicated graphics. i tried with several drivers to fix this to change to 1920*1080 . Note: UHD better than FHD as i understand still why this issue cannot be sorted out?//??

 

Regards,

0 Kudos
AlHill
Super User
16,618 Views

Your HP laptop screen very likely has a maximum resolution of 1366x768.   They sell these cheap laptops with these limited displays.  Check with HP first (ie lookup the ACTUAL model number if you are lucky enough to find it on the HP site).   Do not blame Intel for your laptop limitation.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
salmanfaaris
Beginner
16,614 Views
Ok thanks mr. AiHill, my laptop hp 14cf2222nia, i checked HP website.. what is the solution you prefer now. I dont knw why the hell they mentioned “uhd”
0 Kudos
AlHill
Super User
16,607 Views

Ask HP what the actual max resolution of their screen is.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
salmanfaaris
Beginner
16,602 Views
Dear Alhill,

In the HP site , it is mentioned resolution 1366*768. Im trapped !!! Can u pls tell me if i change the screen it would help me to sort it out,if no other way.
This is my monitor hardware id: B0E0827, max. vertical size 17, max. Horizontal size 31cm.
Please help to how to find similar one which support 1920*1080 for my Hp laptop
0 Kudos
AlHill
Super User
16,601 Views

Sorry, you need to be consulting with HP.  This is not an Intel problem.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
salmanfaaris
Beginner
16,595 Views
Thakyou you are just awesome
0 Kudos
AlHill
Super User
16,591 Views

Sorry to be the bearer of bad news.  But, many HP customers are fooled by HP's presentation of these laptops.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Reply