Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20734 Discussions

Display is not connected to an Intel graphics product

JDB124
Beginner
996 Views

I have a Lenovo ThinkPad P15 Gen 2i with:

  • 11th Gen Intel® Core™ i9-11950H @ 2.60GHz,
  • NVIDIA RTX A3000 Laptop GPU Video Processor (Running at full power),
  • Intel® UHD Graphics Family Video Processor (Offline),
  • MS Windows 11 Pro (64-bit) Ver. 22H2 (10.0.22621) OS
  • Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows Graphics Driver 31.0.101.4369 for Intel® Arc™ Graphics, 11th-13th Gen Intel® Core™ 
  • Dual displays - Dell 32" monitor, and LG 65" HDTV
  • Lenovo Thunderbolt 4 workstation Dock

I am curious to know if there is a significant difference in video quality between the video processors and was attempting to configure the displays using the Intel Arc Control app but am getting this error message: "This display is not connected to an intel graphics product. Please connect the display to an Intel graphics product to configure Intel supported display features." 

I assume the process to switch between Nvidia and Intel doesn't require an IT degree, but I'm just an Architect who prefers to look at pretty pictures over searching through endless pages of articles looking for instructions, or even better, a summary comparison of the two products. If there is anyone out there who can offer some guidance, I would greatly appreciate your hep.

Best,

JB  

0 Kudos
2 Replies
Jean_Intel
Employee
993 Views

Hello JDB124,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

Regarding your question, if you are looking for information about the difference between Integrated Graphics and Discrete Graphics, we recommend you take a look at the following article. However, in case you are looking for further information and comparison between the products, it is important to mention that Intel does not comment on or provide recommendations regarding competitors' products, our vendors, suppliers, or customers.

 

About the error message, you face when attempting to configure the displays using the Intel Arc Control app. We recommend you contact your system manufacturer for further information. Your system has hybrid graphics (Nvidia and Intel Graphics), and Lenovo will have further information about your system's configuration. They can determine if the monitor can be connected to the Intel graphics since the error message indicates that the monitor is currently connected to the Nvidia Card.

 

Best regards

Jean O. 

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
954 Views

Hello JDB124,


We hope you are doing fine.


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Reply