Dying light 2 red screen graphic error

[Kabeer25]

Still the red screen bug is in dying light 2 is there .. i have already have the latest gpu and windows are also updated but still the red screen glitch is there ... could you'll fix the issue in the next update ... The older version 101.3222 does not have this issue but its too old that my pc is unable to set it up and has a fps lag ... please concern about this issue its a great help

Device name DESKTOP-C8035O2
Processor 13th Gen Intel(R) Core(TM) i7-13700H (2.40 GHz)
Installed RAM 16.0 GB (15.6 GB usable)
Device ID FF20B061-3218-4C64-9D3D-853020A0A3C6
Product ID 00331-10000-00001-AA967
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 24H2
Installed on ‎1/‎14/‎2025
OS build 26100.7019
Experience Windows Feature Experience Pack 1000.26100.265.0

driver version 32.0.101.6737

[KennethB_Intel]

Hello Kabeer25,

Thank you for reaching out to Intel Community Forum. I understand you are experiencing a red screen glitch while playing Dying Light 2, even with the latest graphics driver version 32.0.101.6737 and updated Windows 11 Pro (version 24H2). I would like to gather more information to help investigate this issue further.

Could you kindly provide the following details:

• Is the red screen issue isolated to Dying Light 2, or does it occur in other games or applications as well?
• Do the red screen glitches appear randomly, or are they reproducible? If reproducible, please share the steps to trigger the issue.
• Can you provide a screenshot or short video showing the red screen glitch?
• Have there been any recent changes to your system before the issue started (e.g., new software, updates, or hardware changes)?
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Once I receive this information, I will be able to assist you further.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Kabeer25]

• yes red screen issue isolated only Dying Light The beast . Other games like Dying  1 , 2 ,RDR2 are working perfectly fine 
• No its always appears like whenever i enter the game its been red ... the game runs smoothly except the glitch 
• The issue is been attached 
• No changes 
• SSU logs are also attached
  
  
  
  
  

[KennethB_Intel]

Hello Kabeer25,

Thank you for your response. I kindly suggest you try to reinstall the driver by using the Display Driver Uninstaller. Kindly see the instructions below:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

After the steps above, please perform a driver update to version 32.0.101.7076 (Latest). Please let me know if the issue still persist after doing all the steps.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Kabeer25]

Hey still the error exists . Just compare the current driver with The older version 101.3222 . hope the next update would solve this issue 

[KennethB_Intel]

Hello Kabeer25,

Thank you for the update. To help investigate this issue further, may I kindly ask you to provide the following information:

• The in-game graphics settings you are currently using (please include resolution, quality presets, ray tracing, DLSS, etc.)
• The latest Intel SSU (System Support Utility) logs from your system.

Once I receive this information, I will be able to proceed with the next steps to assist you.

Thank you, and I will wait for your response.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Kabeer25]

Hey the recommended graphics from the game is attached .. and don't tell me to change any graphic settings coz I have done every way 

The new SSU file is also attached  

[DeancR_Intel]

Hi Kabeer25,

Thank you for providing the in-game graphics settings screenshots and the updated SSU file. I can see the recommended graphics settings from your game and understand that you've already tried various graphics configurations.

After reviewing your system information, I recommend updating to the latest Intel graphics driver version 32.0.101.7080, which may resolve the performance issues you're experiencing.

Please follow these steps for a clean driver installation:

• Download Display Driver Uninstaller (DDU):
  • Download DDU from: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
  • Boot into Safe Mode and run DDU to completely remove your current graphics drivers
• Download and Install Latest Intel Graphics Driver:
  • Download driver version 32.0.101.7080 from: https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-windows.html
  • Install the driver after DDU cleanup is complete
  • Restart your system
• Test Performance:
  • Launch your game and test performance with the same settings
  • Monitor for any improvements in frame rates or stability

The clean installation process using DDU ensures that no remnants from previous driver versions interfere with the new installation, which can often resolve performance-related issues.

Please let me know the results after completing these steps.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[KennethB_Intel]

Hi Kabeer25,

I hope you were able to try the troubleshooting steps I provided earlier. Please let me know the outcome so I can determine the next steps to assist you further.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Kabeer25]

hey sry for late replies . I've updated to the latest but still the error seems not fixed 

[KennethB_Intel]

Hello Kabeer25,

Thank you for your response. Please allow me some time to conduct a more thorough internal investigation to better understand the issue and identify the appropriate steps to take.

I will make sure to provide you with an update as soon as possible once I have more information to share.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello Kabeer25,

Thank you for your patience. Based on our assessment, Dying Light 2 is outside the system requirements set by the game developer. For the best guidance, we recommend consulting with the game developer to confirm if they plan to add support for the integrated graphics processor you reported.

Since there is no further action required on our end as of this time, I will now proceed to close this case. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Thank you!

Best regards,

Kenneth B.

Intel Customer Support Technician