Elden Ring Night Reign Crash REPOST

[Rudra2]

 i Deleted My intel account , Since i decided to return the game , For sake of simplicity , lets say i bought the game again , As of 6-6-25 and latest driver 101.6877 Game still crashes on start-up 

I made this new post since i couldn't reply on the old post made by me on 3-6-25

[RafaelBombinha]

up

[brucekenway]

Hi, friend. It may be silly but you could forget to download and install microsoft visual c++ 2015–2022 before playing a Steam game. You can try download on https://download.visualstudio.microsoft.com/download/pr/cf0c2f70-6943-4973-81a1-b8d2685f1c75/8AE59D82845159DB3A70763F5CB1571E45EBF6A1ADFECC47574BA17B019483A0/VC_redist.x86.exe. One more thing I find out that because you deleted Elden Ring in the past, you should delete the %localappdata%\eldenring\ShaderCache folder. Try again and ask me, hope that I can help

[Rudra2]

nope , issue persist because of drivers of iris Xe , i have tried everything , so waiting for drivers to get fixed 

[JedG_Intel]

Hello Rudra2,

It appears that you are unable to respond to the original thread you created. For your convenience, we will continue our communication through this thread moving forward.

We have recently released a new driver version 32.0.101.6877. May I ask if you have had the opportunity to test it? If not, kindly do so and ensure that you use Display Driver Uninstaller (DDU) during the process.

If the issue persists, we recommend trying the OEM drivers, as they have been customized and optimized by the manufacturer to ensure full compatibility with your laptop.

Best regards

Jed G.

Intel Customer Support Technician

[Rudra2]

Its ok , i tried the new drivers 32.0.101.6877 , and unfortunately it gives same error , and for my laptop manufacturer drivers , they don't provide any recent drivers or any updates , the original one which comes preinstalled do not work as well , each driver give the same error the module "igd12um64xel.dll" and error code : - 0xc0000005 (access violation)

And yes every time i installed drivers , i did a Clean install through DDU

Please look into this matter and possibly patch driver or workaround 

really looking forward for a fix 

thank you  

[JedG_Intel]

Hello Rudra2,

I appreciate your effort. To further investigate, kindly share the Crash Dump file to us. Once provided, we'll be able to look into this.

Best regards

Jed G.

Intel Customer Support Technician

[Rudra2]

@JedG_Intel  , here is the crash log from event viewer And some of the info i found myself while going through the debugging through x64 and help of ai 

1. **Crash Location**:  
   - Module: igd12um64xel.dll (v32.0.101.6795)  
   - Offset: 0x00000000000BEB40  
   - Exception: 0xC0000005 (ACCESS_VIOLATION)  

2. **Call Stack**:  
   - Fault occurs during DirectX 12/Vulkan command execution.  
   - ntdll!RtlGetReturnAddressHijackTarget detects stack corruption.  

3. **Registers at Crash**:  
   - RAX: 0x00000000 (NULL)  
   - RIP: igd12um64xel.dll + BEB40  
   - LastStatus: C0000034 (OBJECT_NAME_NOT_FOUND)  

• Faulting module: igd12um64xel.dll (Intel’s official GPU driver).

• Crash offset: 0xBEB40 (a specific function in Intel’s code).

• No game/mod code was executing when it crashed.

 Conclusion: The game sent a normal GPU command, and Intel’s driver failed to handle it.

This is all i found with help of ai and x64 debug , i cannot say everything is correct but this is what i could gather 

All i am trying to is help , since its been more than a week and no progress

[JedG_Intel]

Hello Rudra2,

This is highly appreciated. We'll be investigating this matter and I'll get back in touch at the earliest opportunity.

Best regards

Jed G.

Intel Customer Support Technician

[Rudra2]

@JedG_Intel , If this matter is looked into , if you could pin a single Post for night reign , you have to understand that every singe intel iris Xe User is facing the same issue , its not user error , event viewer confirms it atleast 

I dont know how companies and different departments function and work on problem like these , but Please if you could let the driver team know that specifically people are facing this issue , it will be solved , i have seen driver department is really active , mostly every 3 days there are new drivers 

It is a request , please make sure you take this matter to possible appropriate driver team , so they can get it fixed 

Thank you , and try to keep us updated 

[Rudra2]

@JedG_Intel  , So hey , tried to capture the log , but its done on Microsoft basic display adaptor , since the game crashes instantly , that i couldn't catch anything , so this log here is done with the method shown in this video :- https://youtu.be/Xb3tnTKSnr0?feature=shared

Just a clear Wording , its Captured on Microsoft basic display adaptor And Not on Intel Iris Xe because , it crashes really fast for me to run the command and generate a dmp file 

And The ZIP CONTAINS THE DMP FILE 

[SalesDW]

Hi Rudra, I contacted Bandai Namco support, and passed on the problem to them, using the dumps you made available to us. And they gave me an answer:

| This is GM Asuna from the Bandai Namco Entertainment America Player Experience Team

Thank you very much for reaching out and for taking the time to provide such a detailed technical report regarding the issue you are experiencing. We sincerely apologize for the inconvenience and frustration this has caused. We understand how disappointing it is to be unable to play a game you have purchased, especially when you were looking forward to the experience.

We want to assure you that we are aware of this issue, and it has been reported to the relevant teams. The appropriate team is actively investigating the root cause of this issue. Your detailed crash information is extremely helpful in this process, and we truly appreciate you sharing it.

In the meantime, we recommend trying to install an earlier or alternative version of the Intel graphics driver. You may find previous driver versions on Intel’s official website under the graphics support section.

We deeply appreciate your patience and understanding while we work toward a resolution. If you have any additional information, questions, or updates, please feel free to share them with us.

Sincerely,

GM Asuna
Player Experience Representative
Bandai Namco Entertainment America |

If you haven't sent anything there yet, it's worth a try, they responded very quickly, and the more people who talk about the issue, the faster we can get a solution.

[Rudra2]

Hey @SalesDW  , Thats great if Bandai Namco support is listening , Since i currently don't own the game , i wont hit their support right now , but since you already made a complain , can you share any of your social account , so you can keep me updated ? 

[SalesDW]

They didn't respond after that last message sent, the only thing we can do now is wait, and hope they fix it in future updates, since Intel gave up on fixing the driver.

[ArchieD_Intel]

Hello Rudra2,

I have checked this with our team, and I would like to inform you that the Intel Iris Xe Graphics does not meet the minimum specifications established by the game developer. While some users may have been able to run previous versions or similar games, this particular version appears to use updated rendering features that are either not supported or unstable on this hardware. We recommend contacting the game developer directly, as they are in the best position to determine if support or a workaround can be provided.

I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards

Archie D.

Intel Customer Support Technician