EseeCloud CameraManagementSystem (CMS) Software for Hiseeu NVR

[Chuck101]

EseeCloud works perfectly on my old win 10 HP15 laptop.  I upgraded to a HP17 win 11 Pro laptop and using the same exact settings I am unable to see live video feed from the Hiseeu NVR (model K8510-w gateway software V3.6.2.11) security camera system.  I have 7 cameras which work perfectly on the old HP win 10 laptop but for some unknown reason EseeCloud on win 11 pro chokes and will not display live video.  I have taken the usual steps to no effect.  I have contacted EseeCloud and they tell me that since they have few people are using the PC software they no longer provide updates/drivers/patches.  They suggested that I continue to use the system on my old HP laptop which is 15 years old.  Are you kidding??? What happens to new Hiseeu customers; well that is not my problem.

I believe the issue is somehow hardware/driver related.  VLC streams w/o any trouble, I can watch live TV, or crap adds on websites, but I cannot view live video feed from the NVR?  Why?  What is win 10 doing that win 11 can't/won't.  What did Microsoft break this time?

Here is the rub.  I can download unseen live video and audio from a camera and play it back using VLC.  How nuts is that?

I just downloaded the latest update for my video driver from you guys and gave it a shot.  No luck.

My best guess is that something is either lost in translation from the NVR to the laptop or win 11 refuses to allow the live video in.  The firewall is configured for EseeCloud.  Perhaps an update to the NVR firmware is in order??? Hiseeu sent me a website that will display the live video feeds and it would be okay if they would put a download button in the webpage.  The browser works but NOT their software, really?

I considered using an android emulator and run the mobile version of EseeCloud that way; but it appears to be way more work than a straight up patch.  I really don't want to brick my new HP, so no.

Like the old blue screen of death this is all I get.

Any ideas?? Any patches?? Help, I'll be more than happy to beta test a patch!!!I'

Thanks and I hope you can figure it out.

This is the Hiseeu website...not that great and you are stuck with whatever they give you.

[jbruceyu]

...since you say that EseeCloud works flawlessly on your Windows 10 laptop, one of the first things I'd suggest is trying to run the software in compatibility mode on your new Windows 11 system. To do this, simply right-click the EseeCloud shortcut, select Properties, then head over to the Compatibility tab. From there, enable the option “Run this program in compatibility mode for:” and choose Windows 10 from the dropdown. Also, check the box for “Run this program as an administrator.” Once you apply the changes and click OK, go ahead and relaunch the app this often clears up behavior issues when older software is run on newer platforms. On top of that, make sure all your system-level drivers, particularly for the network adapter, chipset, and wireless/LAN, are fully up to date. Even if your graphics driver is current, having outdated supporting drivers can still create strange issues. You can find the latest drivers by visiting the support page for your HP17 model on HP’s official website.

It’s also worth checking your graphics settings more closely. Open your Graphics Control Panel (whether Intel or another vendor) and confirm that no hardware acceleration or power-saving settings are interfering with the video stream. You can also go to Windows Settings > System > Display > Graphics, find the EseeCloud app, and experiment with turning hardware acceleration off just for this application.

Let’s not forget about firewall permissions, double-check that EseeCloud is allowed through both private and public networks in Windows Defender Firewall. Sometimes it can be permitted on one type of network but not the other, which could explain the inconsistent behavior. To add, older applications like EseeCloud may depend on legacy components that aren’t enabled by default in Windows 11. You’ll want to open Control Panel > Programs > Turn Windows features on or off, and ensure that .NET Framework 3.5, Media Features, and DirectPlay are enabled. These often play a big role in getting vintage apps to behave on modern operating systems. Since VLC works fine with the NVR, an alternative workaround you might consider is setting up a VLC playlist using RTSP streams directly from each camera. This isn’t a long-term solution, but it can be handy while we troubleshoot the core issue with EseeCloud.

You also raised a valid point regarding the firmware, if your NVR has any available updates, installing the latest firmware could improve its ability to communicate smoothly with newer Windows environments.

Lastly, it may help to open the Event Viewer (navigate to Windows Logs > Application or System) and check for any recurring errors or warnings related to EseeCloud. These logs might offer us a behind-the-scenes look at what’s causing the failure, whether it’s an OS-level restriction, a compatibility issue, or something else entirely.

[Chuck101]

Howdy, 

I had considered a codecs problem early on and tried to install that software.  It did not work, see attachment.  And you are right I do not want to brick my brand new laptop so I'll stay away from emulators.

In the meantime I'll keep banging my head on a wall.

This is what Hiseeu sent recently:

sorry, we don't have other version to compatible with your win 11 pro.

---

Hiseeu Security Camera System Corporation

We endeavor to assist our customer with best service.

Hiseeu Abby

Facebook: Hiseeu Security Camera

From: Charles Romaine

Date: 2025-08-05 00:25

Subject: EseeCloud Not Working Windows 11 Pro

Howdy,

I am still trying to make EseeCloud work with win 11 pro and so far NOTHING has worked.

The event viewer indicates a possible problem with ntdll.dll.  What does this file do?  Is there an update for this file or another version??  Please note: I have tried ALL available versions of EseeCloud none of which work.

Anything you do to help me run your software on my win 11 pro laptop would be beneficial.

Thank you,

Charles Romaine

Source
EseeCloud.exe

Summary
Stopped working

Date
‎7/‎27/‎2025 9:25 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files (x86)\EseeCloud\EseeCloud.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    EseeCloud.exe
Application Version:    3.0.7.10
Application Timestamp:    62134232
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.26100.4768
Fault Module Timestamp:    97c731d0
Exception Code:    c0000005
Exception Offset:    0004fde2
OS Version:    10.0.26100.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    4cbe
Additional Information 4:    4cbe99a0ac1357f5f266328844d018e6

Extra information about the problem
Bucket ID:    70ee0f05148c3d48e385027f6e6c6f6f (1406533204959850351)

Thanks for trying but keep pitching and I'll keep swinging.  The solution is out there...cue x-files theme....

Chuck Romaine

Maybe the good folks at Intel can pull out a solution.

[AlphaTop89]

Yo what’s good my guy so check this, EseeCloud been doin’ its thing just fine on old-ass Windows 10 machines, no cap. But the moment you run that same setup on a fresh Windows 11 Pro laptop? Boom live video feed just ghosts you. Same NVR, same settings, same 7 cameras, but EseeCloud don’t wanna play nice. It opens up like it’s ready to go, but the live view? Nah, that part straight up taps out. Now you got a few moves you can make: first up, try that compatibility mode trick, shoutout to @jbruceyu for droppin’ that. Or you can just skip all the nonsense and hit up the web interface, run it through an Android emulator, or go full send and start messin’ with open-source NVR clients. Now if you thinkin’ of messin’ with firmware, chill. Unless the update specifically says it's for Win11 or fixin’ stream bugs, don’t risk bricking your gear unless you got a full backup in your pocket.

Me personally, I ran into this same headache. The only thing I really checked was if Win11 had the right media codecs. And that’s a real thing Windows 11 (especially them “N” versions) be missin’ stuff like HEVC/H.265 or MPEG codecs, which your cameras need to show video. So if you ain’t done it yet, go grab that HEVC Video Extension from the Microsoft Store, get the one that says "from Device Manufacturer" 'cause it's free and it does the job. Here’s the link to the free HEVC Codec – Device Manufacturer version

Hope that helps, fam. If EseeCloud don’t step up, we just gotta out-hustle it.

[Chuck101]

I think I hit the wrong reply button for AlphaTop89, but I did reply.

I think I'll try the infamous, refresh....

Thanks for trying but keep pitching and I'll keep swinging.

Chuck Romaine

[Chuck101]

Refresh, what a waste of time.  It is incredible that everything works great but for EseeCloud.

I'll keep trying.