Solved: Extended output signal samsung neo qled qn90b

Matija99 · ‎05-30-2023

I have Intel arc 770 connected to samsung neo qled qn90b. When I choose extended output signal ON, the screen goes black and it says connect device. It doesn't recognize the device. When I turn it off, it starts to work again. But with extended output signal off I can't use UHD settings. Please help.

Matija99 · ‎06-10-2023

Thank you for your time and replys. It helped. Have a nice day 🙂

View solution in original post

Hugo_Intel · ‎06-01-2023

Hello Matija99

Thank you for posting on the Intel Communities. I am sorry you are experiencing no display issues when using your Samsung TV.

I see the display has 4 different HDMI ports have you tried every one of them and does the same issue happen in any port?

Are you using any type of video adapter? And where is this setting located? Is it a TV setting or a Windows setting?

Please share with us the following reports to get more information about your system configuration:

Create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC): Report for Intel® Graphics Drivers
Create a log file with the Intel® System Support Utility and attach it to your response.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Matija99 · ‎06-01-2023

Hi. I tried all of them. Same everywhere. It's a TV setting. I didn't have that problem with Nvidia. I'll try different hdmi cable in the next few days and I'll report back.

Matija99 · ‎06-02-2023

I now have new hdmi cable and it still doesn't let me turn on extended output signal. But now, at least, have UHD 4K supported signal. And it's awesome. I know that this is your first generation graphic card but it's great. I don't regret buying it. Keep working on second generation. We need TEAM BLUE.

Hugo_Intel · ‎06-02-2023

Hello Matija99

Thank you for letting us know. It is great to know that now you are able to use the TV at a 4K resolution. Would you like to close the thread now or do you want to continue troubleshooting the issue? In case you want to further troubleshoot, please share with us the information requested in my previous post.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Matija99 · ‎06-03-2023

Now i noticed that HDR is not available. I am pasting system diagnostic report below.

Matija99 · ‎06-03-2023

Report Date: Saturday, 03 June 2023
Report Time [hh:mm:ss]: 02:05:56 PM
Operating System: Microsoft Windows 10 Pro 10.0.19045
IGCC Version: 1.100.4979.0
Language: sl
Physical Memory: 31.85 GB
Current Resolution: 3840x2160

Processor: 12th Gen Intel(R) Core(TM) i7-12700KF
Processor Speed: 3600 MHz
GFX Driver Name: Intel® Arc(TM) A770 Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 56A0
Device Revision: 08
GFX Driver Version: 31.0.101.4369
Dedicated RAM: 16 GB
Shared RAM: 16 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.246
Option ROM (OpROM) Version: 20.1053.0.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: QBQ90
Display Type: Digitalni
Serial Number: -
DDC2 Protocol: Podprt
Gamma: 2.2
Connector Type: HDMI

Maximum Image Size
Vodoravno – 55.91 palcev
Navpično – 31.5 palcev

Supported Modes
640 x 480 (60p Hz)
640 x 480 (67p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
720 x 240 (60p Hz)
720 x 400 (70p Hz)
720 x 480 (60i Hz)
720 x 480 (60p Hz)
720 x 576 (50i Hz)
720 x 576 (50p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1152 x 870 (75p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 720 (120p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 720 (25p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (24p Hz)
1920 x 1080 (25p Hz)
1920 x 1080 (30p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (100p Hz)
1920 x 1080 (120p Hz)
2560 x 1080 (25p Hz)
2560 x 1440 (60p Hz)
2880 x 240 (60p Hz)
3840 x 2160 (24p Hz, 4K)
3840 x 2160 (25p Hz, 4K)
3840 x 2160 (30p Hz, 4K)
3840 x 2160 (60p Hz, 4K)
4096 x 2160 (24p Hz, 4K)
4096 x 2160 (30p Hz, 4K)

Power Management Support
-

Raw EDID:
00 FF FF FF FF FF FF 00 4C 2D FF 71 00 0E 00 01
01 20 01 03 80 8E 50 78 0A B3 61 AB 4F 46 A8 27
0B 50 54 BD EF 80 71 4F 81 C0 81 00 81 80 95 00
A9 C0 B3 00 D1 C0 08 E8 00 30 F2 70 5A 80 B0 58
8A 00 BA 89 21 00 00 1E 56 5E 00 A0 A0 A0 29 50
30 20 35 00 50 1D 74 00 00 1A 00 00 00 FD 00 18
78 0F 87 1E 00 0A 20 20 20 20 20 20 00 00 00 FC
00 51 42 51 39 30 0A 20 20 20 20 20 20 20 01 0A

02 03 5B F0 54 5F 10 1F 04 13 05 14 20 21 22 5D
5E 62 64 07 16 03 12 3F 40 2F 0D 57 07 09 07 07
15 07 50 57 07 01 67 54 03 83 0F 00 00 E2 00 4F
E3 05 03 01 6E 03 0C 00 30 78 B8 3C 20 00 80 01
02 03 04 E3 06 0D 01 E5 0E 00 00 00 00 E5 01 8B
84 90 01 67 D8 5D C4 01 78 00 00 04 74 00 30 F2
70 5A 80 B0 58 8A 00 50 1D 74 00 00 1E 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 9F

* Other names and brands are the property of their respective owners.

Matija99 · ‎06-03-2023

Report Date: Saturday, 03 June 2023
Report Time [hh:mm:ss]: 10:55:17 AM
Operating System: Microsoft Windows 10 Pro 10.0.19045
IGCC Version: 1.100.4979.0
Language: sl
Physical Memory: 31.85 GB
Current Resolution: 3840x2160

Processor: 12th Gen Intel(R) Core(TM) i7-12700KF
Processor Speed: 3600 MHz
GFX Driver Name: Intel® Arc(TM) A770 Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 56A0
Device Revision: 08
GFX Driver Version: 31.0.101.4369
Dedicated RAM: 16 GB
Shared RAM: 16 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.246
Option ROM (OpROM) Version: 20.1053.0.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: QBQ90
Display Type: Digitalni
Serial Number: -
DDC2 Protocol: Podprt
Gamma: 2.2
Connector Type: HDMI

Maximum Image Size
Vodoravno – 55.91 palcev
Navpično – 31.5 palcev

Supported Modes
640 x 480 (60p Hz)
640 x 480 (67p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
720 x 240 (60p Hz)
720 x 400 (70p Hz)
720 x 480 (60i Hz)
720 x 480 (60p Hz)
720 x 576 (50i Hz)
720 x 576 (50p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1152 x 870 (75p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 720 (120p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 720 (25p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (24p Hz)
1920 x 1080 (25p Hz)
1920 x 1080 (30p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (100p Hz)
1920 x 1080 (120p Hz)
2560 x 1080 (25p Hz)
2560 x 1440 (60p Hz)
2880 x 240 (60p Hz)
3840 x 2160 (24p Hz, 4K)
3840 x 2160 (25p Hz, 4K)
3840 x 2160 (30p Hz, 4K)
3840 x 2160 (60p Hz, 4K)
4096 x 2160 (24p Hz, 4K)
4096 x 2160 (30p Hz, 4K)

Power Management Support
-

Raw EDID:
00 FF FF FF FF FF FF 00 4C 2D FF 71 00 0E 00 01
01 20 01 03 80 8E 50 78 0A B3 61 AB 4F 46 A8 27
0B 50 54 BD EF 80 71 4F 81 C0 81 00 81 80 95 00
A9 C0 B3 00 D1 C0 08 E8 00 30 F2 70 5A 80 B0 58
8A 00 BA 89 21 00 00 1E 56 5E 00 A0 A0 A0 29 50
30 20 35 00 50 1D 74 00 00 1A 00 00 00 FD 00 18
78 0F 87 1E 00 0A 20 20 20 20 20 20 00 00 00 FC
00 51 42 51 39 30 0A 20 20 20 20 20 20 20 01 0A

02 03 5B F0 54 5F 10 1F 04 13 05 14 20 21 22 5D
5E 62 64 07 16 03 12 3F 40 2F 0D 57 07 09 07 07
15 07 50 57 07 01 67 54 03 83 0F 00 00 E2 00 4F
E3 05 03 01 6E 03 0C 00 30 78 B8 3C 20 00 80 01
02 03 04 E3 06 0D 01 E5 0E 00 00 00 00 E5 01 8B
84 90 01 67 D8 5D C4 01 78 00 00 04 74 00 30 F2
70 5A 80 B0 58 8A 00 50 1D 74 00 00 1E 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 9F

* Other names and brands are the property of their respective owners.

Matija99 · ‎06-03-2023

intel system support utility

Intel® Arc(TM) A770 Graphics - Saturday, 03 June 2023

MUC · ‎06-03-2023

According to what the Extended Display Identification Data (EDID) shows, this TV is a 65" Samsung QN90B.

Maximum resolution and refresh rate: 4K @ 120 Hz
High Dynamic Range: HDR10, HDR10+, HLG
4 x HDMI 2.1 Fixed Rate Link (FRL) connectors

The graphics card is operating at 3840 × 2160 @ 60 Hz. The TV reports maximum TMDS clock @ 300 MHz. So the active signal must be 8-bit using Color Model YCbCr 4:2:0 (8.91 Gbps). This doesn't allow HDR. So far so clear. From the Samsung user manual:

You have already tried what now should be done in this case:

Input Signal Plus activated would enable the TV receiving this:

4K @ 120 Hz 10-bit HDR RGB 4:4:4 = HDMI Fixed Rate Link 40 Gbps. Intel Arc A770 is definitely capable of sending such signal over HDMI port.

Just to be sure:

Could you please specify the cable you are using? It must be a certified Ultra High Speed HDMI Cable. Ideally, a direct connection without a splitter or switch.
Cables can be even too short. This can lead to interference caused by electromagnetic emissions ("EMI"). Additionally, the complex electronic timing can mismatch (HDMI 2.1 Link Training, HDCP handshake, handshake repeatability).
Keep cables between 2 and 3 meters.
Exception: "Active Optical Cable" - AOC. If a conventional cable gets too long then you may face signal integrity issues. A fiber cable has electronic parts inside that convert the electrical transmission into an optical to bridge large distances and at the end of the cable back again. Issues with too weak power supply through the HDMI source are known. Likewise compatibility problems with the EDID data...

Matija99 · ‎06-04-2023

My bad. I wasn't paying attention to what kind of hdmi cable I was buying. I bought hdmi cable that supports 4K 60Hz maximum. I ordered a new one. This one is PremiumCord Ultra High Speed HDMI 2.1 optical cable 8K@60Hz, golden finished. I'll let you know how it goes when I receive it.

Matija99 · ‎06-04-2023

PremiumCord Ultra High Speed HDMI 2.1 optical cable 8K@60Hz, golden finished.

MUC · ‎06-04-2023

In general, this looks good. Do you need a length of at least 5 meters in your environment?
Please note that this cable only works in one direction. So the connector labeled "Source" must be plugged into the graphics card. The other side labeled "Display" into the TV.

Matija99 · ‎06-04-2023

Yes, its 5m cable. Thank you for warning. I'll put Source into graphic card and Display into TV. I'll report back to you when I get it.

Hugo_Intel · ‎06-08-2023

Hello Matija99

Were you able to test the recommendations provided by @MUC? Let us know if the issue got fixed.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Matija99 · ‎06-08-2023

Hi. I didn't received it yet. It'll be sometime next week. I'll let you know.

Matija99 · ‎06-09-2023

Ok, now I'm confused. I installed new drivers and now it works :S
Don't get me wrong, I like how it works now, but I'm still confused. There was definitely some changes in new drivers. My problem is solved. Thank you.

MUC · ‎06-09-2023

That is indeed surprising. So you now get 4K @ 120 Hz HDR via the 4K60 HDMI 2.0 cable? Have I understood that correctly?

Just out of curiosity: How long is the cable? Please also post the Report for Intel Graphics Drivers. Then we can check the Extended Display Identification Data (EDID) the TV is sending.

Matija99 · ‎06-10-2023

Yes. And its 2.1 cable. But now it is not sending audio over hdmi cable (EARC). Cable is 5m long. Im posting Report for Intel Graphics Drivers.

Matija99 · ‎06-10-2023

Proof.

Matija99 · ‎06-10-2023

Earc is now working also.

Extended output signal samsung neo qled qn90b

Video corruption