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Extreme Video lagging on the new Intel graphics driver Update

Vykes
Beginner
175 Views

I recently updated my Intel (R) UHD Graphics 630 to version 27.20.100.9664 and since then I cannot even watch a video on YouTube without extreme lagging. How can I resolve this?  

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3 Replies
Alberto_R_Intel
Moderator
140 Views

Vykes, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, it is important to mention, as in this case, that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. Graphics driver version 27.20.100.9664, provided by Dell, should be the proper driver for your system:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=k6wv5&oscode=w2021&productco...


Since the problem persists when using Dell's graphics driver version, even though the Intel® graphics drivers are generic, for testing purposes try a clean installation of our latest driver version 31.0.101.3790 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


We also suggest to get in contact with Dell Support directly to make sure the latest BIOS version is currently installed on your device or, if necessary, to gather the instructions on how to update it:

https://www.dell.com/support/home/en-us


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
95 Views

Hello Vykes, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
58 Views

Hello Vykes, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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