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FIFA 17 on Intel HD 5500 (i5-5300U)

IGame
Beginner
3,704 Views

Game crashes at startup. Here is the error in Event Viewer:

Driver Version: 20.19.15.4531

Faulting application name: FIFA17.exe, version: 1.0.0.0, time stamp: 0x58b9d57e

Faulting module name: FIFA17.exe, version: 1.0.0.0, time stamp: 0x58b9d57e

Exception code: 0xc0000005

Fault offset: 0x0000000006bede82

Faulting process id: 0x33fc

Faulting application start time: 0x01d2ad0a06a316f7

Faulting application path: C:\Program Files (x86)\Origin Games\FIFA 17\FIFA17.exe

Faulting module path: C:\Program Files (x86)\Origin Games\FIFA 17\FIFA17.exe

Report Id: 17feff9c-d589-4d4e-aaed-2e23bebc9dbc

Faulting package full name:

Faulting package-relative application ID:

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idata
Employee
2,653 Views

Hello intelgamer,

 

 

I understand you are trying to play FIFA 17, but it crashes at startup.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

The error message you are getting looks like a runtime error of the application itself. If possible try reinstalling it.

 

 

Regards,

 

Fred
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idata
Employee
2,653 Views

Hello intelgamer,

 

 

I was wondering if you still need assistance with FIFA17. If you still need assistance please provide the Intel® System Support Utility.

 

 

Regards,

 

Fred
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