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Facing stutters when using latest intel uhd 620 driver

demon
Beginner
283 Views

Hello, i hope you are doing well , i got an i5 8th with uhd 620 graphics , the problem is whenever i install anyone of the latest drivers it gives a really big stutter , especially in valorant , i tried benchmarking and see whats the problem , everything seemed to be fine : cpu under 50% usage : disk usage between 10% and 60% , and the gpu between 50 to 100% , and when i tried the 27.20.100.8476 driver , there are less stutter but i got quite low performance and unstable . 

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3 Replies
AndrewG_Intel
Moderator
264 Views

Hello @demon

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?


1- Did the system work fine before or are you experiencing this issue since the first day that you have the computer?

2- If this worked fine before at any moment, were there any hardware or software changes that might relate to the point when the issue started? (for instance, Windows®, driver, or game updates?)

3- Is the game installed on an HDD (mechanical driver) or on an SSD (Solid State Drive)?

4- Besides Valorant*, what are other games or apps that experience this behavior?

5- Could you please provide screenshots showing the game settings that you have set?


6- We understand that when rolling back to driver 27.20.100.8476 there is less stutter but there is "quite low performance and unstable". Please provide more details on what exactly you mean by "low performance and unstable". You may also share a short video showing the behavior.


7- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
218 Views

Hello demon

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
206 Views

Hello demon

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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