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Hi, demarkae.
Thank you for posting in our Community.
Regarding the flashing Intel ARC logo on your A750 card, this behavior is generally not normal. It's possible that your Arc Graphics is not loading. However, if the flickering of the screens after extended use is more noticeable or disruptive, it could be worth investigating further. How frequently do you notice the screen flickering? Does it only occur during intense usage, or does it happen occasionally during normal use as well? Have you noticed any changes in the Intel ARC logo's flashing behavior depending on the system load (e.g., gaming, video playback, idle)? Does the logo flash in any unusual pattern? Also, could you provide an update on your system's current state? Is it powered on or idle? From the video you shared, it looks like the system might be in sleep mode.
Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hi
i use it just to watch movies;. and to work..
The video is made when computer is in working condition .. so not in idl.
the flickering of the 3 screens happens maybe once an hour or so..
The flashing of the Arc logo is all the time
i installed the SSU tool not sure what info u need.. copied the most important ones
BIOS Mode UEFI
BIOS Version/Date American Megatrends International, LLC. 1.50 , 03/25/2024
CD or DVD Not Available
Embedded Controller Version 255.255
Platform Role Desktop
Processor 12th Gen Intel(R) Core(TM) i7-12700KF , GenuineIntel
Secure Boot State On
SMBIOS Version 3.6
Sound Card USB-audioapparaat
Sound Card High Definition Audio-apparaat
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7E29
System SKU Default string
System Type x64-based PC
Adapter DAC Type Internal
Adapter RAM 2,00 GB
Availability Running or Full Power
Bits Per Pixel 32
Caption Intel(R) Arc(TM) A750 Graphics http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics
CoInstallers oem31.inf,DG2_Client_FWU_wNext,Internal,Intel(R) Arc(TM) A750 Graphics Family
Color Table Entries 4294967296
Dedicated Video Memory Not Available
Driver igdkmdnd64.sys
Driver Date 01/10/2025 01:00
Driver Path C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igdkmdnd64.sys
Driver Provider Intel Corporation
Driver Version 32.0.101.6458
INF oem31.inf
INF Section DG2_Client_FWU_wNext
Install Date Not Available
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ed0a5b68fd56b74f\igd12umd64.dll
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset Not Available
Location PCI bus 3, device 0, function 0
Manufacturer Intel Corporation
Microsoft DirectX* Version DirectX 12
Monochrome No
Number of Colors 4294967296
Number of Video Pages Not Available
PNP Device ID PCI\VEN_8086&DEV_56A1&SUBSYS_4135172F&REV_08\6&E21C751&0&00080008
Power Management Capabilities Not Available
Power Management Supported Not Available
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 72 Hz
Refresh Rate - Minimum 50 Hz
Resolution 1920 X 1080
Scan Mode Noninterlaced
Service Name igfxnd
Status OK
Video Architecture VGA
Video Memory Unknown
Video Processor Intel(R) Arc(TM) A750 Graphics Family
Availability Running or Full Power
BIOS 1.50, ALASKA - 1072009
Caption Systeemkaart
Chipset Not Available
Date 03/25/2024 01:00
Install Date Not Available
Last Error Code Not Available
Last Error Code Description Not Available
Manufacturer Micro-Star International Co., Ltd.
Model Not Available
Part Number Not Available
PNP Device ID Not Available
Power Management Capabilities Not Available
Power Management Supported Not Available
Product PRO B760-P DDR4 II (MS-7E29)
Serial Number 07E2910_O31E448303
Status OK
Version 1.0
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Hi, demarkae.
Thank you for providing such detailed information about your system and the issue you're experiencing. You mentioned that the flickering of the three screens happening intermittently and the constant flashing of the Arc logo could be related to the graphics drivers or an issue with the display settings. Since the issue happens while the computer is in use (rather than when it's idle), it could suggest that the system is being stressed during specific tasks, like video playback or work-related applications. If possible could you please share a video that shows the three screens that flicker?
Also regarding the Arc logo, the Intel® Arc™ A750 Limited Edition and Intel® Arc™ A770 Limited Edition GPUs only features the "Intel Arc" words with the light on. Currently, there is no way to turn it off since the card does not have a USB header to control the lights.
Best regards,
Von M.
Intel Customer Support Technician
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Hi, demarkae.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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sorry for my late response;. i had a small vacation
the flickering of the screens happens maybe once or twice a day..its hard to record it..
is there some stresstest i can do..to see if the card functions as it should be?
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Hi, demarkae.
No worries at all. Regarding the screen flickering, I understand how intermittent issues like that can be tricky to capture. Regarding the screen flickering, I understand how intermittent issues like that can be tricky to capture.
Let's try the troubleshooting below to fix the issue:
- If the flickering started after a change in configuration, software installation, update, etc., undo those changes and check if the issue occurs again. This will help isolate the root cause.
- Update the Intel graphics driver:
- For a laptop: Check with the manufacturer to install recommended drivers on your system. If this does not solve the issue, perform a Clean Installation of the Intel Graphics driver.
- For desktop: Find the most up-to-date driver for your system on Download Center (labeled as Latest), or run the Intel® Driver and Support Assistant to automatically detect what device you have and install the latest driver. For more information on how to update your Intel driver, refer to How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
- You can also try installing the latest driver using Windows safe mode.
- Make sure that the operating system is up to date:
- Click the Start button.
- Search for Windows Update.
- Click Check for Updates and run all pertinent updates.
- In the case of a multi-monitor set up, check if the issue happens when only one display is in operation. For laptops, check if this happens to only the integrated panel.
- If possible, try different monitors and display cables. Use straight connections with no video adapters/dongles in between.
- If the issue is with the VGA cable, use a different video output, such as HDMI, VGA, or DisplayPort*, depending on the motherboard/laptop output options and monitor input options.
- Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS, check with the motherboard/laptop manufacturer).
- If the issue happens in the BIOS configuration screen, it could be a processor issue. Try using the processor on a different known working and compatible system (applies only on Intel® boxed processors). If the issue persists, contact Intel Customer Support.
- If you have a laptop and the issue is shown on the BIOS, contact the manufacturer.
- For laptops: Disable the Panel Self Refresh setting in the Intel Graphics Command Center by following the steps in How to Enable and Disable Panel Self Refresh.
- On your IGCC program, click Displays and lower the resolution to the next setting.
- Change the refresh rate to a lower setting.
- Put the system on full power.
- Disable Desktop Window Manager:
- Access the Power User menu by right-clicking the Windows taskbar icon.
- Select Run.
- Type services.msc into the Run dialog box.
- Locate Desktop Window Manager Session Manager.
- Right-click it and select Stop.
- Right-click Desktop Window Manager Session Manager again.
- Select Properties.
- Under the General tab, modify the start-up type to Disabled.
- Press OK.
- If you do not have access to the Intel Graphics Command Center, you can change the refresh rate to a lower setting using Windows Advance Display Settings
- Right-click the desktop screen and select display settings
- Scroll down and press on Advance Display Settings
- Choose a native built-in display monitor (If laptop)
- Under Refresh rate, Change the refresh rate to a lower setting.
- Disable Desktop Window Manager:
- Access the Power User menu by right-clicking the Windows taskbar icon.
- Select Run.
- Type services.msc into the Run dialog box.
- Locate Desktop Window Manager Session Manager.
- Right-click it and select Stop.
- Right-click Desktop Window Manager Session Manager again.
- Select Properties.
- Under the General tab, modify the start-up type to Disabled.
- Press OK.
Best regards,
Von M.
Intel Customer Support Technician
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Hi, demarkae.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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its a totally new system.. with latest updates..
im trying to do some testing in the weekend....i have to work... the flickering happens maybe once or twice a day.. so hard to pinpoint what it is
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Hi, demarkae.
I see how tricky intermittent issues like this can be, especially when they happen so infrequently. Testing over the weekend sounds like a good plan. If you can, try to monitor any patterns or specific actions that might be triggering the flickering and it might help narrow it down.
Please let us know if the issue persists after trying the troubleshooting steps I shared earlier. I'm here to assist you further.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, demarkae.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, demarkae.
I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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