Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
17628 Discussions

GRAPHICS DRIVER CODE 31 ERROR

ABDUL2
Beginner
348 Views

SO I HAVE A DELL PC 9010 AND I HAVECORE I5 3570K PROCESSOR WITH INTEL HD 4000 GRAPHICS BUT WHEN I TRY TO UPDATE MY DRIVER IT IS SAYING WINDOWS ENCOUNTERED A PROBLEM WHILE INSTALLING DRIVERS ERROR CODE 31 WHEREAS THE DRIVER IS DIGITALLY SIGNED WHEREAS MY NVIDIA GTX 960 4GB IS WORKING PLEASE HELP ME INTEL

0 Kudos
4 Replies
AlHill
Super User
345 Views

Do not be afraid to release the CAPS LOCK.  

 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

ABDUL2
Beginner
295 Views

SO SIR I HAVE SEND YOU MY SYSTEM INFORMATION WHICH YOU CAN SEE  PLEASE HELP ME BROTHER

AlHill
Super User
282 Views

Release the CAPS LOCK. 

I am not your brother.

The Intel support engineers will get to you in turn, and it is the weekend so be patient.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

n_scott_pearson
Super User Retired Employee
230 Views

You shouldn't install Intel HD Graphics drivers this way. You run the executable or, if you have the ZIP version, run the Setup.exe file after extracting.

The latest (well, last) driver package for Intel HD Graphics 4000 is available here: https://www.intel.com/content/www/us/en/download/18606/29969/intel-graphics-driver-for-windows-15-33....

Hope this helps,

...S

Reply