GTA San Andreas not opening

[AbhishekKumarUYG]

After updating Drivers, GTA San Andreas not opening. 
In earlier version of Driver, we could add custom display resolution, but not now.
Please add an option to add custom resolution. 

[DeividA_Intel]

Hello AbhishekKumarUYG,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your game due to this error.   

In order to better assist you, please provide the following:  

1. Just to confirm, you have 2 issues, right? 1) Can't open GTA San Andreas. 2) Can add custom resolution.

2. Are you trying to add custom resolution using the Intel® Graphics Command Center? Or, are you trying with other apps?

3. Is this issue present with other games?

4. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[AbhishekKumarUYG]

1. I can't be able to add Custom resolution (800*600*32), as result GTA San Andreas not opening. Because GTA San Andreas require this specific resolution to run.

2. Yes, I tried adding custom resolution using Intel® Graphics Command Center and Intel® Graphics Command Center BETA. In Intel® Graphics Command Center, there's no option to add custom resolution. And in Intel® Graphics Command Center Beta, it says "Custom Resolution is not supported on Internal Displays." Check attached screenshot. 

3. No, all other games are running.

4. I ran Intel® System Support Utility (Intel® SSU) and attached the report.

[Jose_Intel]

Hello AbhishekKumarUYG

Thank you for your reply.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website helpful to address your request.    

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,  

Jose B.   

Intel Customer Support Technician