Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17801 Discussions

Game lags after driver update

IN03
Beginner
255 Views
My game on Steam is lagging after the latest graphics driver update. I checked the Intel graphics control panel, which tells me that it is Intel(R) HD Graphics 620 version 30.0.100. 9864. My OS is Windows 10. The game in concerned is Company of Heroes 2, which is incessantly lagging (even the opening/loading screen). How do I revert to the previous driver version? Or is there another remedy?
0 Kudos
3 Replies
DeividA_Intel
Moderator
229 Views

Hello IN03,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 


3. Are you using a laptop or desktop computer?


4. Have you tried with the driver from the laptop/motherboard manufacturer?


5. Can you share a short video where we can see the issue? 




Regards,    


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
207 Views

Hello IN03, 


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
179 Views

Hello IN03,


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  


Regards,  


Deivid A.  

Intel Customer Support Technician  


Reply