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Games like valorant and overwatch stuttering very heavily after updating my graphics driver

Needhelppls001
Beginner
3,141 Views

I am facing huge stuttering issues after updating my graphics driver to 31.0.101.2115 . Before also I faced some issues where the game(valorant) lagged at first but resolved itself later but now it is very bad and completely unplayable. I have tried lowering the settings but it doesn't do anything. I can't revert it because the old drivers got deleted. 

My specs:

i3 1005g1

intel uhd g1 graphics

8GB RAM

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20 Replies
Hugo_Intel
Employee
3,091 Views

Hello Needhelppls001


Thank you for posting on the Intel Communities. I am sorry you are experiencing stuttering and low-performance issues while playing games on your system. Please let us know the following information to assist you with this issue:



Best Regards,


Hugo O.

Intel Customer Support Technician.


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Needhelppls001
Beginner
3,055 Views

I have done what you asked , I am not too sure if that is the log file you wanted. Also is it possible that I can get access to the old driver , preferably from 2600 as they performed better for this game or any other driver which works well. This issue usually only happens in certain games , most games actually are fine. Thank you.

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Hugo_Intel
Employee
3,031 Views

Hello Needhelppls001


Thank you for sharing the information. You can get older driver versions from the website of the laptop manufacturer and these are actually the ones we would advise you to use since they are optimized and customized for the specific hardware that the laptop includes. Please let's try the following:


  • Go to the Lenovo website, download and install the latest driver the offer, version 30.0.100.9864.
  • If the issue persists, please update your BIOS to the latest version. The latest published version on their website is EMCN56WW.


Let us know the outcome.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Needhelppls001
Beginner
3,003 Views

I installed the driver which you told but it still didn't fix the problem. Are there any other drivers that you could recommend?

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Hugo_Intel
Employee
2,948 Views

Hello Needhelppls001


Thank you for letting us know. In this case, the best next step will be to reinstall the game on your system. Make sure to have the driver recommended by your manufacturer version 30.0.100.9864 at the time of uninstalling and reinstalling the game.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Needhelppls001
Beginner
2,931 Views

I have already tried that a few times , still doesn't fix anything . I updated the bios , installed that driver but still facing the issue. Is there any other thing that can be done?

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Hugo_Intel
Employee
2,880 Views

Hello Needhelppls0


I will further check this issue with our team. Once I have an update I will post back.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,810 Views

Hello Needhelppls001

 

I am attaching 2 .zip files that contain screenshots of the recommended graphics settings for your graphics adapter, please check the screenshots and configure the games exactly as seen in them and check if the same issue still happens.

 

In addition, please make sure that the power plan set in Windows is high-performance and check if the same issue happens while the system is connected to AC Power. Also, check if there is any difference when setting V-Sync to either on or Off in the graphics settings.

 

Also, Could you please let us know if the exact same issue happens in bot games, exactly the same behavior, and if only these 2 games are affected by this issue?

 

Best Regards,

 

Hugo O.

Intel Customer Support Technician.

 

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Needhelppls001
Beginner
2,704 Views

I don't really see how increasing the graphics settings will help me but okay. Also I haven't really observed this problem in other games ( gta 5 , genshin impact , pacify etc). Also this issue reduces after a few games but is still very much there especially while taking gun fights and is just completely unplayable at the start. I can only make it playable after capping my fps to around 30 which isn't so fun. At uncapped I get 60-70 fps (valorant). Could I get any other driver if possible , an older one preferably. Also it happens in bot fights.

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Hugo_Intel
Employee
2,680 Views

Hello Needhelppls001


Older versions of the driver are only available through your system manufacturer's website, you can get version 27.20.100.8729 from there besides the version 30.0.100.9864 that was already tested.


We are missing some information from my previous post, that has not been confirmed. Please let us know if you tested the following and the results:

Make sure that the power plan set in Windows is high-performance and check if the same issue happens while the system is connected to AC Power. Also, check if there is any difference when setting V-Sync to either on or Off in the graphics settings.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,605 Views

Hello Needhelppls001


Please share the information requested in my previous post to further assist you with this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Needhelppls001
Beginner
2,583 Views
The issue still happens when connected to power and with vsync also , there was no notable difference with vsync on.
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Hugo_Intel
Employee
2,566 Views

Hello Needhelppls001


Were you also able to test the older drivers provided y your system's manufacturer? Was there any difference?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Needhelppls001
Beginner
2,522 Views

I tested the driver- 27.20.100.8729 , and I still have the same issue. No change whatsoever.

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Hugo_Intel
Employee
2,423 Views

Hello Needhelppls001


Allow me to further check the new information we have gathered with our team and I will post back as soon as I have the next steps for this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,288 Views

Hello Needhelppls001


Does the same issue happen to modify the graphics settings to the lowest? the most important ones being: quality options to low, distortion to off, first-person shadows to off, and vignette to off.


It is possible as well that the problem might come from apps running in the background, check and close the apps that are not being used and share with us screenshots of the task manager processes tab so we can take a look at the apps that are opened.


would it be possible for you to add more RAM to this laptop? Since some of the RAM already included in the laptop is shared between the system and integrated graphics VRAM this can be a cause of the issue as well.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Needhelppls001
Beginner
2,271 Views

1. The issue still happens after lowering the graphics settings.

2. I have no background apps running whatsoever , I have checked the task manager too a few times. I cannot send the screenshot now so will send it later.

3. I have 8gb ram in dual channel so I think it is sufficient for a low end game like valorant, also I get fps around 60-70 while the only problem is stuttering. 

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Hugo_Intel
Employee
2,121 Views

Hello Needhelppls001


Thank you for the information. Please share with us the screenshots from the Task Manager's processes Tab so we can further research the problem.


Best Regards,


Hugo O.

Intel Customer Support Technician.



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Hugo_Intel
Employee
2,041 Views

Hello Needhelppls001


Please share with us the screenshot requested in my previous post so we can further assist with this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,976 Views

Hello Needhelppls001

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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