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18306 Discussions

Genshin Impact Graphic Problem

MichelleClairexx
Beginner
2,196 Views

I am using Intel Iris Xe Graphic and few of my Genshin characters' graphics have glitches like this. This really affect my experience. Please tell me how to solve it, thank you so much.

My device: Dell Vostro 5402 V5402A.

 

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0 Kudos
5 Replies
David_G_Intel
Moderator
2,153 Views

Hello MichelleClairexx


Thank you for posting on the Intel️® communities. Please provide the following information:

  • Detailed description of the problem
  • Steps to replicate this problem
  • Drivers tested
  • Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


MichelleClairexx
Beginner
2,112 Views

I do not know how I can tell you the detail, it's just glitch appear on the character's model.

I just open the game as usual then see this problem.

Below is the Intel SSU's results. Please help me solve this problem, thank you so much.

 

David_G_Intel
Moderator
2,086 Views

Thank you for the information provided, please try the following:


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
2,055 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician


David_G_Intel
Moderator
2,014 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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