Graphic driver 3232.0.101.6319 issue/ bugs

[Mhussain1]

Greetings I have been experiencing graphic driver issues or bugs after the update to the newer version i.e 32.0.101.6319 I'm unable to play the Fortnite game it keeps on crashing when I launch it and my screen starts to flicker and I can't install the older of the graphic driver it shows me an error code 8 when I want to install it, please fix the issue as soon as possible 

[RandyT_Intel]

Hello Mhussain1, 

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Is this a laptop or a desktop?
2. Can you please run the System Support Utility (SSU) and share the logs with me? 
3. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? 
4. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
5. Have you updated the game version or any related applications recently? 
6. Have you tried rolling back to the previous graphics driver version in the device manager? 
7. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening? 

Providing this information will help me diagnose the system more accurately and check for available solutions.

Once you have addressed the questions above, kindly perform the initial recommendation and let me know if it works.

• Exit code 8 "No driver was found that can be installed on the...

Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Mhussain1,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hello Mhussain1, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician