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mozartdb
Beginner
80 Views

Graphics And Sound on Windows 10 64 Bits (Gráficos e Som no Windows 10 64 Bits)

Boa Noite!

Recentemente utilizei o 'Assistente para driver e suporte Intel' para atualizar os drivers do meu computador (Gráficos e Som) e obtive dois problemas: 1º o computador ficou sem som e 2º o comando de suspender o uso do computador desapareceu do Menu Iniciar.

Dos dois defeitos, resolvi sozinho somente o primeiro, usando o cd da placa-mãe para reinstalar o driver de som. Venho aqui pedir ajuda, uma orientação, para resolver o que falta, porque considero o comando de suspensão muito útil para facilitar a economia na conta de energia elétrica daqui de casa. Quero-o de volta.

Aguardo uma resposta útil para esta mensagem.

Mozart Dias.

0 Kudos
3 Replies
Alberto_R_Intel1
Employee
58 Views

mozartdb, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

 

In reference to this scenario, just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. The Intel® Graphics drivers are generic, meaning they might or might not work with your system.

 

Additionally, the Intel® Driver Support Assistant was designed to work with Intel® products, like for example Intel® NUCs, when using a different kind of device the Intel® DSA might not be that accurate in finding and installing the proper drivers for your computer.

 

So, what we recommend to do will be to get in contact directly with the manufacturer of the motherboard or visit their page to verify which is the latest graphic driver they have available to install it and if the problem persists then we can try to install the Intel® Generic Graphics drivers:

What is the model of the motherboard?

What is the model of the Intel® Processor?

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel1
Employee
40 Views

Hello mozartdb, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
13 Views

Hello mozartdb, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician