Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20602 Discussions

Graphics

Tremayne
Beginner
‎02-08-2021 01:32 PM
2,059 Views
So I was trying to update my graphics drivers through the driver manger or whatever, and not my screen is small, the resolution is fixed so I can’t change it, and my computer runs slower. I tried rolling it back to get my driver I had before but it won’t let me it’s grayed out. Idk how to fix this, when I click update drivers it says I have the latest one for my device
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AlHill
Super User
‎02-08-2021 03:23 PM
2,052 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

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Tremayne
Beginner
‎02-08-2021 05:20 PM
2,043 Views
In response to AlHill

here

In response to AlHill
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Tremayne
Beginner
‎02-08-2021 05:26 PM
2,038 Views
In response to AlHill 
@AlHill 
it wasnt letting me attach the file so this is the contents of the file.

# SSU Scan Information
Scan Info:
 Version:"2.5.0.15"
 Date:"02/08/2021"
 Time:"00:00:41.3054115"

# Scanned Hardware
Computer:
          BaseBoard Manufacturer:"Hewlett-Packard"
          BIOS Mode:"Legacy"
          BIOS Version/Date:"Hewlett-Packard 786G7 v01.02 , 10/22/2009 12:00 AM"
          CD or DVD:"hp DV-W28S-VS"
          Embedded Controller Version:"255.255"
          Platform Role:"Desktop"
          Processor:"Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz , GenuineIntel"
          Secure Boot State:"Not Available"
          SMBIOS Version:"2.6"
          Sound Card:"High Definition Audio Device"
          System Manufacturer:"Hewlett-Packard"
          System Model:"HP Compaq 8000 Elite USDT PC"
          System SKU:"BM737US#ABA"
          System Type:"X86-based PC"
          - "Display"
               Intel ® Graphics Driver Version:"Not Available"
               - "Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)"
                    Adapter Compatibility:"Intel Corporation"
                    Adapter DAC Type:"Not Available"
                    Adapter RAM:"Not Available"
                    Availability:"Running or Full Power"
                    Bits Per Pixel:"32"
                    - "Caption":"Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)"
                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Q45%2fQ43+Express+Chipset+(Microsoft+Corporation+++WDDM+1.1)"
                    CoInstallers:"oem4.inf,iEGL0,Not Available,Not Available"
                    Color Table Entries:"4294967296"
                    Dedicated Video Memory:"Not Available"
                    Driver:"igdkmd32.sys"
                    Driver Date:"03/10/2013 05:00 PM"
                    Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd32.sys"
                    Driver Provider:"Intel Corporation"
                    Driver Version:"8.15.10.2702"
                    INF:"oem4.inf"
                    INF Section:"iEGL0"
                    Install Date:"Not Available"
                    Installed Drivers:"igdumd32.dll,igd10umd32.dll,igd10umd32.dll"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"Not Available"
                    Location:"PCI bus 0, device 2, function 0"
                    Manufacturer:"Intel Corporation"
                    Microsoft DirectX* Version:"DirectX 12"
                    Monochrome:"No"
                    Number of Colors:"4294967296"
                    Number of Video Pages:"Not Available"
                    PNP Device ID:"PCI\VEN_8086&DEV_2E12&SUBSYS_3648103C&REV_03\3&B1BFB68&0&10"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"Not Available"
                    Refresh Rate - Current:"64 Hz"
                    Refresh Rate - Maximum:"64 Hz"
                    Refresh Rate - Minimum:"64 Hz"
                    Resolution:"800 X 600"
                    Scan Mode:"Noninterlaced"
                    Service Name:"igfx"
                    Status:"Error"
                    Video Architecture:"VGA"
                    Video Memory:"Unknown"
                    Video Processor:"Not Available"
               - "Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)"
                    Adapter Compatibility:"Intel Corporation"
                    Adapter DAC Type:"Not Available"
                    Adapter RAM:"Not Available"
                    Availability:"Offline"
                    Bits Per Pixel:"Not Available"
                    - "Caption":"Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)"
                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Q45%2fQ43+Express+Chipset+(Microsoft+Corporation+++WDDM+1.1)"
                    CoInstallers:"oem4.inf,iEGL1,Not Available,Not Available"
                    Color Table Entries:"Not Available"
                    Dedicated Video Memory:"Not Available"
                    Driver:"igdkmd32.sys"
                    Driver Date:"03/10/2013 05:00 PM"
                    Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd32.sys"
                    Driver Provider:"Intel Corporation"
                    Driver Version:"8.15.10.2702"
                    INF:"oem4.inf"
                    INF Section:"iEGL1"
                    Install Date:"Not Available"
                    Installed Drivers:"igdumd32.dll,igd10umd32.dll,igd10umd32.dll"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"Not Available"
                    Location:"PCI bus 0, device 2, function 1"
                    Manufacturer:"Intel Corporation"
                    Microsoft DirectX* Version:"DirectX 12"
                    Monochrome:"No"
                    Number of Colors:"Not Available"
                    Number of Video Pages:"Not Available"
                    PNP Device ID:"PCI\VEN_8086&DEV_2E13&SUBSYS_3648103C&REV_03\3&B1BFB68&0&11"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"Not Available"
                    Refresh Rate - Current:"Not Available"
                    Refresh Rate - Maximum:"Not Available"
                    Refresh Rate - Minimum:"Not Available"
                    Resolution:"Not Available"
                    Scan Mode:"Not Available"
                    Service Name:"igfx"
                    Status:"OK"
                    Video Architecture:"VGA"
                    Video Memory:"Unknown"
                    Video Processor:"Not Available"
          - "Memory"
               Physical Memory (Available):"1.61 GB"
               Physical Memory (Installed):"4.00 GB"
               Physical Memory (Total):"3.46 GB"
               - "SYSTEM ROM"
                    Capacity:"0.00 GB"
                    Channel:"SYSTEM ROM"
                    Configured Clock Speed:"Not Available"
                    Configured Voltage:"Not Available"
                    Data Width:"2 bits"
                    Form Factor:"Unknown"
                    Interleave Position:"Noninterleaved"
                    Manufacturer:"Not Available"
                    Maximum Voltage:"Not Available"
                    Memory Type:"Flash11"
                    Minimum Voltage:"Not Available"
                    Part Number:"Not Available"
                    Serial Number:"Not Available"
                    Status:"Not Available"
                    Type:"Nonvolatile"
               - "XMM1"
                    Capacity:"2 GB"
                    Channel:"XMM1"
                    Configured Clock Speed:"Not Available"
                    Configured Voltage:"Not Available"
                    Data Width:"64 bits"
                    Form Factor:"DIMM"
                    Interleave Position:"Second position"
                    Manufacturer:"JEDEC ID:80 AD"
                    Maximum Voltage:"Not Available"
                    Memory Type:"DDR3"
                    Minimum Voltage:"Not Available"
                    Part Number:"HMT125S6TFR8C-H9"
                    Serial Number:"DE64202C"
                    Status:"Not Available"
                    Type:"Synchronous"
               - "XMM3"
                    Capacity:"2 GB"
                    Channel:"XMM3"
                    Configured Clock Speed:"Not Available"
                    Configured Voltage:"Not Available"
                    Data Width:"64 bits"
                    Form Factor:"DIMM"
                    Interleave Position:"Not Available"
                    Manufacturer:"JEDEC ID:80 AD"
                    Maximum Voltage:"Not Available"
                    Memory Type:"DDR3"
                    Minimum Voltage:"Not Available"
                    Part Number:"HMT125S6TFR8C-H9"
                    Serial Number:"5165602C"
                    Status:"Not Available"
                    Type:"Synchronous"
          - "Motherboard"
               Availability:"Running or Full Power"
               BIOS:"Default System BIOS, HPQOEM - 20091022"
               Caption:"Motherboard"
               - "Chipset":"Intel(R) Q45/Q43 Express"
                    Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Q45%2fQ43+Express"
               Date:"10/21/2009 05:00 PM"
               Install Date:"Not Available"
               Last Error Code:"Not Available"
               Last Error Code Description:"Not Available"
               Manufacturer:"Hewlett-Packard"
               Model:"Not Available"
               Part Number:"Not Available"
               PNP Device ID:"ACPI\PNP0C01\2&DABA3FF&0"
               Power Management Capabilities:"Not Available"
               Power Management Supported:"Not Available"
               Product:"3648h"
               Serial Number:"2UA01003V6"
               Status:"OK"
               Version:"Not Available"
          - "Networking"
               Intel ® Network Connections Install Options:"Not Available"
               Intel ® Network Connections Version:"Not Available"
               Intel ® PROSet/Wireless Software Version:"Not Available"
               - "AnchorFree TAP-Windows Adapter V9"
                    Availability:"Running or Full Power"
                    Caption:"AnchorFree TAP-Windows Adapter V9"
                    CoInstallers:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"aftap0901.sys"
                    Driver Date:"11/10/2017 12:00 AM"
                    Driver Path:"C:\WINDOWS\system32\drivers\aftap0901.sys"
                    Driver Provider:"AnchorFree TAP-Windows Provider V9"
                    Driver Version:"19.24.12.240"
                    Index:"0001"
                    INF:"oem9.inf"
                    INF Section:"aftap0901.ndi"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"Not Available"
                    IP Subnet:"Not Available"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"02/07/2021 01:18 AM"
                    Location:"Not Available"
                    MAC Address:"00:FF:6D:25:74:C4"
                    Manufacturer:"AnchorFree TAP-Windows Provider V9"
                    Media Type:
                    Net Connection ID:"Ethernet 2"
                    NetCfgInstanceId:"{6D2574C4-B793-4C6F-BDB5-056FC2FAD806}"
                    Number of VLANs:"0"
                    PNP Device ID:"ROOT\NET\0000"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"AnchorFree TAP-Windows Adapter V9"
                    Service Name:"aftap0901"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Type:"Ethernet 802.3"
                    - "Service Bindings"
                         Client for Microsoft Networks:
                         File and Printer Sharing for Microsoft Networks:
                         Internet Protocol Version 4 (TCP/IPv4):
                         Internet Protocol Version 6 (TCP/IPv6):
                         Link-Layer Topology Discovery Mapper I/O Driver:
                         Link-Layer Topology Discovery Responder:
                         Microsoft LLDP Protocol Driver:
                         QoS Packet Scheduler:
                    - "Settings"
                         AllowNonAdmin:Non-Admin Access:"Allowed (1)"
                         MediaStatus:Media Status:"Application Controlled (0)"
                         MTU:MTU:"1500 (1500)"
               - "Intel(R) 82567LM-3 Gigabit Network Connection"
                    Availability:"Running or Full Power"
                    - "Caption":"Intel(R) 82567LM-3 Gigabit Network Connection"
                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=82567LM+3+Gigabit+Network+Connection"
                    CoInstallers:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"e1i6532.sys"
                    Driver Date:"06/11/2018 12:00 AM"
                    Driver Path:"C:\WINDOWS\system32\drivers\e1i6532.sys"
                    Driver Provider:"Microsoft"
                    Driver Version:"12.17.10.8"
                    ETrackID:"Not Available"
                    Index:"0002"
                    INF:"net1i32.inf"
                    INF Section:"E10DE.10.0.1"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"Not Available"
                    IP Subnet:"Not Available"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"02/07/2021 01:18 AM"
                    Location:"PCI bus 0, device 25, function 0"
                    MAC Address:"18:A9:05:EF:8E:9D"
                    Manufacturer:"Intel Corporation"
                    Media Type:
                    Net Connection ID:"Ethernet"
                    NetCfgInstanceId:"{4CCFB616-0681-4A46-B2ED-8AFC9A461C71}"
                    Number of VLANs:"0"
                    NVM Version:"Not Available"
                    Part Number:"FFFFFF-0FF"
                    PNP Device ID:"PCI\VEN_8086&DEV_10DE&SUBSYS_3648103C&REV_02\3&B1BFB68&0&C8"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"Intel(R) 82567LM-3 Gigabit Network Connection"
                    Service Name:"e1i6532"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Type:"Ethernet 802.3"
                    - "Service Bindings"
                         Client for Microsoft Networks:
                         File and Printer Sharing for Microsoft Networks:
                         Internet Protocol Version 4 (TCP/IPv4):
                         Internet Protocol Version 6 (TCP/IPv6):
                         Link-Layer Topology Discovery Mapper I/O Driver:
                         Link-Layer Topology Discovery Responder:
                         Microsoft LLDP Protocol Driver:
                         QoS Packet Scheduler:
                    - "Settings"
                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"
                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"
                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
                         *JumboPacket:Jumbo Packet:"Disabled (1514)"
                         *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
                         *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
                         *NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
                         *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
                         *ReceiveBuffers:Receive Buffers:"256 (256)"
                         *RSS:Receive Side Scaling:"Enabled (1)"
                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                         *TransmitBuffers:Transmit Buffers:"512 (512)"
                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                         AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
                         ITR:Interrupt Moderation Rate:"Adaptive (65535)"
                         LogLinkStateEvent:Log Link State Event:"Enabled (51)"
                         MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
                         WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
               - "NETGEAR WNA3100 N300 Wireless USB Adapter"
                    Access Point:"6c:b0:ce:be:17:12"
                    Authentication:"WPA2-Personal"
                    Availability:"Running or Full Power"
                    Caption:"NETGEAR WNA3100 N300 Wireless USB Adapter"
                    Channel:"1"
                    Cipher:"CCMP"
                    CoInstallers:"WdfCoInstaller01005.dll,WdfCoInstaller"
                    Connection Mode:"Auto Connect"
                    Default IP Gateway:"192.168.1.1"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"02/09/2021 05:08 PM"
                    DHCP Lease Obtained:"02/08/2021 05:08 PM"
                    DHCP Server:"192.168.1.1"
                    Driver:"bcmwlhigh6.sys"
                    Driver Date:"03/30/2011 12:00 AM"
                    Driver Path:"C:\WINDOWS\system32\DRIVERS\bcmwlhigh6.sys"
                    Driver Provider:"Netgear"
                    Driver Version:"5.100.243.6"
                    Index:"0004"
                    INF:"oem3.inf"
                    INF Section:"BCM43XNMD_NT61"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"192.168.1.17;fe80::c850:6c18:678b:e522"
                    IP Subnet:"255.255.255.0;64"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"02/07/2021 01:18 AM"
                    Location:"Port_#0001.Hub_#0004"
                    MAC Address:"2C:B0:5D:76:B8:18"
                    Manufacturer:"Netgear"
                    Media Type:
                    Net Connection ID:"Wi-Fi"
                    NetCfgInstanceId:"{2BBAB392-959A-4794-A46E-630F4FD80D57}"
                    Network Name:"MyCharterWiFi12-2G"
                    Network Type:"Infrastructure"
                    Number of VLANs:"0"
                    PNP Device ID:"USB\VID_0846&PID_9020\113"
                    Port:"Not Available"
                    Power Management (Low Power):"Active: Yes, Enable: Yes"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"NETGEAR WNA3100 N300 Wireless USB Adapter"
                    Profile:"MyCharterWiFi12-2G"
                    Radio Type:"802.11n"
                    Receive Rate:"144 Mbps"
                    Service Name:"BCMH43XX"
                    Signal Strength:"89%"
                    State:"connected"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Transmit Rate:"19.5 Mbps"
                    Type:"Ethernet 802.3"
                    - "Service Bindings"
                         Client for Microsoft Networks:
                         File and Printer Sharing for Microsoft Networks:
                         Internet Protocol Version 4 (TCP/IPv4):
                         Internet Protocol Version 6 (TCP/IPv6):
                         Link-Layer Topology Discovery Mapper I/O Driver:
                         Link-Layer Topology Discovery Responder:
                         Microsoft LLDP Protocol Driver:
                         QoS Packet Scheduler:
                    - "Settings"
                         *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Disabled (0)"
                         11HNetworks:802.11h+d:"Loose 11h (1)"
                         11NPreamble:802.11n Preamble:"Auto (-1)"
                         Afterburner:Afterburner:"Disabled (0)"
                         antdiv:Antenna Diversity:"Auto (-1)"
                         ApCompatMode:AP Compatibility Mode:"Higher Performance (0)"
                         AssocRoamPref:Association Roam Preference:"Disabled (0)"
                         band:Disable Bands:"None (0)"
                         BandPref:Band Preference:"None (0)"
                         BandwidthCap:Bandwidth Capability:"11a/b/g:20/40MHz (1)"
                         BtAmp:BT-AMP:"Enabled (1)"
                         BTCoexist:Bluetooth Collaboration:"Auto (3)"
                         Chanspec:WZC IBSS Channel Number:"11(20MHz) (11)"
                         frag:Fragmentation Threshold:"2346 (2346)"
                         FrameBursting:XPress (TM) Technology:"Disabled (0)"
                         IBSSGProtection:IBSS 54g(tm) Protection Mode:"Auto (2)"
                         IBSSMode:IBSS Mode:"802.11a/b Only (0)"
                         Intolerant:40MHz Intolerant:"Disabled (0)"
                         LOM:Disable Upon Wired Connect:"Disabled (0)"
                         MixedCell:Mixed Cell Support:"Disabled (0)"
                         MPC:Minimum Power Consumption:"Enabled (1)"
                         OBSSCoex:20/40 Coexistance:"Auto (-1)"
                         PLCPHeader:BSS PLCP Header:"Auto (Short/Long) (0)"
                         PwrOut:Power Output:"100% (100)"
                         Rate:Rate (802.11b/g):"Best Rate (0)"
                         RateA:Rate (802.11a):"Best Rate (0)"
                         RoamDelta:Roam Tendency:"Auto (3)"
                         RoamTrigger:Roaming Decision:"Auto (3)"
                         rts:RTS Threshold:"2347 (2347)"
                         ShortGI:Short GI:"Auto (-1)"
                         WakeUpCapabilities:Wake-Up Mode:"Magic & WakeUp Frame (3)"
                         WME:WMM:"Auto (-1)"
               - "TAP-Windows Adapter V9"
                    Availability:"Running or Full Power"
                    Caption:"TAP-Windows Adapter V9"
                    CoInstallers:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"tap0901.sys"
                    Driver Date:"04/21/2016 12:00 AM"
                    Driver Path:"C:\WINDOWS\system32\drivers\tap0901.sys"
                    Driver Provider:"TAP-Windows Provider V9"
                    Driver Version:"9.0.0.21"
                    Index:"0003"
                    INF:"oem2.inf"
                    INF Section:"tap0901.ndi"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"Not Available"
                    IP Subnet:"Not Available"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"02/07/2021 01:18 AM"
                    Location:"Not Available"
                    MAC Address:"00:FF:0B:4A:57:90"
                    Manufacturer:"TAP-Windows Provider V9"
                    Media Type:
                    Net Connection ID:"Ethernet 3"
                    NetCfgInstanceId:"{0B4A5790-FA7A-4715-8D87-678E21B3E01B}"
                    Number of VLANs:"0"
                    PNP Device ID:"ROOT\NET\0001"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"TAP-Windows Adapter V9"
                    Service Name:"tap0901"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Type:"Ethernet 802.3"
                    - "Service Bindings"
                         Client for Microsoft Networks:
                         File and Printer Sharing for Microsoft Networks:
                         Internet Protocol Version 4 (TCP/IPv4):
                         Internet Protocol Version 6 (TCP/IPv6):
                         Link-Layer Topology Discovery Mapper I/O Driver:
                         Link-Layer Topology Discovery Responder:
                         Microsoft LLDP Protocol Driver:
                         QoS Packet Scheduler:
                    - "Settings"
                         AllowNonAdmin:Non-Admin Access:"Allowed (1)"
                         MediaStatus:Media Status:"Application Controlled (0)"
                         MTU:MTU:"1500 (1500)"
          - "Operating System"
               .Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
               Boot Device:"\Device\HarddiskVolume1"
               Locale:"United States"
               OS Manufacturer:"Microsoft Corporation"
               OS Name:"Microsoft Windows 10 Pro"
               Other OS Description:"Not Available"
               Page File:"C:\pagefile.sys"
               Page File Space:"1.51 GB"
               Physical Memory (Available):"1.62 GB"
               Physical Memory (Installed):"4.00 GB"
               Physical Memory (Total):"3.46 GB"
               System Directory:"C:\WINDOWS\system32"
               Version:"10.0.18363 Build 18363"
               Virtual Memory (Available):"3.13 GB"
               Virtual Memory (Total):"4.97 GB"
               Windows Directory:"C:\WINDOWS"
               - "Installed Updates"
                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB4517245:"Update [8/29/2020]"
                    KB4561600:"Security Update [9/7/2020]"
                    KB4569073:"Security Update [8/29/2020]"
                    KB4580325:"Security Update [2/2/2021]"
                    KB4598229:"Security Update [2/2/2021]"
                    KB4598301:"Update [2/7/2021]"
                    KB4598479:"Security Update [2/2/2021]"
          - "Processor"
               - "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
                    Architecture:"x64"
                    ATPO:"Not Available"
                    Availability:"Running or Full Power"
                    Caption:"x64 Family 6 Model 23 Stepping 10"
                    - "Chipset Name":"Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core2+Duo+CPU+++++E8400++"
                    CPU Speed:"2.00 GHz"
                    Current Voltage:"1.8 volts"
                    Driver:"Not Available"
                    Driver Date:"04/21/2009 12:00 AM"
                    Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
                    Driver Provider:"Microsoft"
                    Driver Version:"10.0.18362.1049"
                    Ext. Family:"Not Available"
                    Family:"Not Available"
                    FPO:"Not Available"
                    INF:"cpu.inf"
                    INF Section:"IntelPPM_Inst.NT"
                    Install Date:"Not Available"
                    Last Error Code:"Not Available"
                    Level 1 Cache:"2 x 128 KB"
                    Level 2 Cache:"2 x 6144 KB"
                    Level 3 Cache:"0 MB"
                    Load:"2%"
                    Manufacturer:"GenuineIntel"
                    Model:"23"
                    Name:"Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
                    Number of Cores:"2"
                    Number of Cores Enabled:"2"
                    Number of Logical Processors:"2"
                    Part Number:"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Processor ID:"BFEBFBFF0001067A"
                    Revision:"5898"
                    Serial Number:"Not Available"
                    Service Name:"intelppm"
                    Status:"OK"
                    Stepping:"10"
                    Version:"Not Available"
          - "Storage"
               - "TOSHIBA MQ01ABD050"
                    Capablities:"Random Access, Supports Writing, SMART Notification"
                    Caption:"TOSHIBA MQ01ABD050"
                    Cylinder - Total:"60801"
                    Description:"Disk drive"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 AM"
                    Driver Version:"10.0.18362.1"
                    Error Code:"Device is working properly"
                    Firmware Revision:"AX0D5A"
                    Heads - Total:"255"
                    Index:"0"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"IDE"
                    Manufacturer:"(Standard disk drives)"
                    Model:"TOSHIBA MQ01ABD050"
                    Name:"\\.\PHYSICALDRIVE0"
                    Partitions:"2"
                    Physical Sector Size:"4096"
                    PNP Device ID:"SCSI\DISK&VEN_TOSHIBA&PROD_MQ01ABD050\4&10F2CB4F&0&000000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    Sectors - Per Track:"63"
                    Sectors - Total:"976768065"
                    Serial Number:"Z5LZTE9CT"
                    Size:"465.76 GB"
                    Size – Available:"301.48 GB"
                    SMART Attributes:"Self-Test: 120 minutes, OK, Short Self-Test: 2 minutes, OK"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"15504255"
                    - "C:"
                         Availability:"Not Available"
                         Caption:"C:"
                         Compression Method:"Not Compressed"
                         Description:"Local Fixed Disk"
                         File System:"NTFS"
                         Name:"Not Available"
                         Serial Number:"4A4FE7A8"
                         Size:"465.27 GB"
                         Size – Available:"301.48 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
                    - "SMART"
                         0x01  Raw Read Error Rate:0:"50"
                         0x02  Throughput Performance:0:"50"
                         0x03  Spin Up Time:1041:"1"
                         0x04  Start/Stop Count:473:"0"
                         0x05  Reallocated Sector Count:0:"50"
                         0x07  Seek Error Rate:0:"50"
                         0x08  Seek Timer Performance:0:"50"
                         0x09  Power-On Hours:514:"0"
                         0x0A  Spin Retry Count:0:"30"
                         0x0C  Power Cycle Count:337:"0"
                         0xBF  G-sense Rate/Servo Tracking:125:"0"
                         0xC0  Unsafe Shutdown Count:27:"0"
                         0xC1  Load/Unload Cycle Count:8957:"0"
                         0xC2  Internal Device Temperature:29° C:"0"
                         0xC4  Reallocation Count:0:"0"
                         0xC5  Current Pending Errors Count:0:"0"
                         0xC6  Uncorrectable Sector Count:0:"0"
                         0xC7  CRC Error Count:0:"0"
                         0xDC  Disk Shift:0:"0"
                         0xDE  Loaded Hours:435:"0"
                         0xDF  Load/Unload Retry Count:0:"0"
                         0xE0  Load Friction:0:"0"
                         0xE2  Timed Workload – Media Wear:189:"0"
                         0xF0  Head Flying Hours:0:"1"
...#SSU#...
In response to AlHill
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AlHill
Super User
‎02-08-2021 06:11 PM
2,025 Views
In response to Tremayne

Your processor and chipset graphics are not supported on Windows 10.  The only driver available is the Microsoft generic graphics driver, which lacks features and performance.

Doc (not an Intel employee or contractor)

 

In response to Tremayne
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Tremayne
Beginner
‎02-08-2021 06:27 PM
2,020 Views
In response to AlHill
@AlHill
But the thing is that I’ve had windows 10, and it was working fine, idk what I did but I click update drivers and now the resolution is fixed, and I’m pretty sure that there isn’t a way to change a processor without taking it apart so that didn’t happen. The person I bought it from had emulators on it, maybe he did something to make it work? But am I able to restore the pc like 3 days?
In response to AlHill
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Tremayne
Beginner
‎02-08-2021 06:49 PM
2,016 Views
In response to AlHill
Never mind. I don’t know what happened but I turned my computer on and it’s back to normal, anyways thank you for your help and time.
In response to AlHill
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