Green Artifacts When viewing videos or Teams

[apokaluptikos]

All browsers are having green screen problem, Teams has the same problem.  All show green fragments when participating in Teams calls or viewing videos in a browser.  Dell, HP and Lenovo laptops all have issues.  Running newest version of video drivers from Intel directly, have tried the Dell drivers for my Latitude 7350 as well.  All 7350's in my org are having the same issue.

[apokaluptikos]

Here are a few threads discussing the issues for examples.

https://answers.microsoft.com/en-us/msteams/forum/all/green-artifacts-when-viewing-shared-screens-in/ebfd0d41-5186-4937-b55f-70f2419d5ecc?page=1

https://techcommunity.microsoft.com/discussions/MicrosoftTeams/green-blocky-glitch-on-shared-screen-in-new-teams-meeting/4359240?after=MjUuMXwyLjF8aXwxMHwxMzI6MXxpbnQsNDM2MDM3OCw0Mzc3MDE2&topicRepliesSort=postTimeAsc

https://www.reddit.com/r/techsupport/comments/1inrpik/green_artifacts_for_videos_with_intel_graphics/?bcrFallback=bcrFallback

https://www.reddit.com/r/IntelArc/comments/1hmrp9w/why_is_a_green_pixelated_screen_visible_instead/?bcrFallback=bcrFallback

https://community.intel.com/t5/Graphics/Scattered-Green-Blotchy-Video-Feed-Issues-Since-Nov-2024/td-p/1669688

Thanks, apokaluptikos

[AlHill]

Let's talk about only the laptop you are having trouble with.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[JaMck]

Hi, were you able to check the logs? We have the same issue with several users in our company.

[apokaluptikos]

Thank you, SSU scan log attached.

[WhiteEvoIX]

Any follow up to this from Intel?

Have the same issue with several hundred HP Elitebook x360 1040 G11s both in Teams / Zoom and within Edge Browser

[apokaluptikos]

For us the issue has been resolved, we installed the below version of Intel video drivers.

In some cases we did have to run the DDU to blow away all video drivers. See below for instructions.

Please ensure you download the driver first, as you'll need to disconnect your laptop from the internet before using DDU. Download the latest driver from Dell using this link, and download the latest one from Intel as well.

1. Download Display Driver Uninstaller (DDU)< software and extract the file.

2. Open DDU ****.exe and run extract program.

3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)

4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.

5. Click Close in the Options window.

6. Select device type to GPU and select device to INTEL.

7. Click Clean and restart or Clean and Shutdown depending on your needs

8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.