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HD 4000 Driver win64_15.33.53.5161 Causing Pink Screen

SobeUK
Beginner
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Is there a solution to the HD Graphics 4000 driver win64_15.33.53.5161 causing a pink screen issue.  Currently I have had to install the basic Win10 driver, which does not allow any real control (brightness, dual screen, night mode etc).

The pink screen is occasional and usually occurs if we leave the Lenovo ThinkTwist on, unattended for a while.  When we come back the screen is pink.  It is not the GPU overheating as that is at around 50deg C.  When we run the Basic MS driver it is normal colour, therefore no hardware/cable etc  issue.

The moment we update the driver or install the recommended win64_15.33.53.5161 the pink screen comes back.

Are there any solutions for this out there?  Or when will this driver be updated?

 

Thanks

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JosueO_Intel
Moderator
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Hello SobeUK,  


Thank you for posting on the Intel®️ communities.   


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.  


https://www.intel.com/content/www/us/en/support/discontinued-products.html


Please keep in mind that this thread will no longer be monitored by Intel.  


  

Best regards,


Josue O.

Intel Customer Support Technician



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