Showing results for 
Search instead for 
Did you mean: 
Community Manager

HD 4000 Drivers Result in No DVI Signal Detected


I've just assembled my new desktop computer and after installing Intel's latest HD 4000 drivers (going from basic Microsoft drivers), my monitor is not detected by Intel graphics (connected via a DVI cable), and my monitor does not sense any DVI signal input.

Everything is fine during the BIOS / Windows boot-up sequence (I can see the Starting Windows screen), but then the display goes blank (corresponding to the time Windows Log-on screen should be presented).

  • Can you please advise if there is a setting or something similar I can apply to get my monitor and the Intel graphics DVI output to recognize one another?

NOTE: As a temporary troubleshooting measure I've connected my old VGA monitor which seems to work fine.

Thank you!


Finally, I've extracted the following info from dxdiag in case it's necessary:


System Information


Time of this report: 1/5/2013, 02:25:53

Machine name: DJ-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: To be filled by O.E.M.

BIOS: BIOS Date: 08/22/12 16:24:39 Ver: 04.06.05

Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.9GHz

Memory: 16384MB RAM

Available OS Memory: 16274MB RAM

Page File: 2028MB used, 30516MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode


DxDiag Notes


Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.


DirectX Debug Levels


Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)


Display Devices


Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB


Tags (1)
0 Kudos
1 Reply

Hi dragon0t3,

What model is your Gigabyte* motherboard? Can you try using the VGA/Graphics driver provided by Gigabyte*? Also, are you connecting directly from your display to your system, or going through an AV/R device?

Lastly, on your monitor there should be a button (looks like a box inside another box usually), which is used for switching between display modes (VGA, DVI, HDMI, etc). Have you tried pressing that a few times while the system is up to see if it's just trying to display in the wrong mode?

Let me know if any of this works for you,


0 Kudos