[HD Graphics 2000] Windows hangs in Direct3D applications and WinSAT

[idata]

Hello, Intel support community!

I have an issue with Intel HD Graphics 2000 (integrated in Corei3-2100) in Windows7 x64 Ent (mobo: ecs h67-h2-m3).

System hangs in every Direct3D application and WinSAT. For example, I tried to launch games such as Civ5 (in DirectX9 and DirectX10/11 modes), Colin McRae 2, FIFA 11.

Civ5 hangs while loading maps. Colin McRae 2 also hangs in "loading"' screen. However, FIFA 11 hangs only in special graphics scenes such as "goal celebration". WinSAT hangs on desktop perfomance estimation step.

I have the latest drivers - 8.15.10.2321. This issue not relates to screen resolution (I tried different standart resolutions). All of this applications work well with discrete graphics adapter (in my case this is nvidia 8600GT).

So my question is the following: How to report about issues to Intel? Is there any bug report/tracking system? What should I do in this situation?

UPDATED 23.03.2011: As described http://www.2kgames.com/civ5/support/# corei3 here Intel Corei3 HD Graphics has compatibility issues with Civ5 in directX11 mode and 2kgames recommends to use directX9 mode or discrete adapter. I think Intel should remove Civ5 from List of http://www.intel.com/support/graphics/intelhdgraphics3000_2000/sb/CS-032052.htm playable games with built-in Intel® HD Graphics

[idata]

I have the same issue with i3 2100T.

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After disabling hardware acceleration (setting HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Direct3D\Drivers\\SoftwareOnly to 1) winsat does not hang anymore, but DirectX applications still do not work.

My OS: Windows 7 Enterprise SP1 x32 (the same issue was on x64)

My hardware:

CPU: i3 2100e

MB: Foxconn h67s

RAM: 2Gb PC3-10666 1333MHz Silicon Power

Video driver version: 8.15.10.2342

DirectX version: 11

[idata]

I've just tried to run winsat from cmd using the "winsat d3d". The system freezes on the folowing lines:

C:\>winsat d3dWindows System Assessment Tool> Running: Feature Enumeration ''> Run Time 00:00:00.00> Running: WinSAT Direct3D Assessment '-aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)'> Assessing DirectX Batch Performance

I reinstalled Windows twice (Win7 x32 and x64), tried different versions of video driver (one from the mother board's CD and 2 downloaded from the Intel support site) - nothing helps. I believe there is an issue in the Intel's graphics driver. How could I report this issue to the Intel's driver developers?

[ROBERT_U_Intel]

What version of WinSAT are you using?

[idata]

6.1.7601.17514

[idata]

Finally, I've resolved this issus by flashing new BIOS!

[idata]

Same issue on Windows 7 Ultimate (with or without sp1) ,

motherboard ECS h61-h2-m3 Intel HD Graphics 2000, freeze randomly but always on WINSAT D3D command.

No answers from Intel?

[idata]

There is no any answers, explanations, recommendations, etc.

We are all alone with our problems.

Only corporate customers have some possibilities to report about issues (for example, online live support) but no end users.

As we can see intel corei3 with hd graphics 2000 is very very raw solution.

How this mighty corporation decided to distribute this raw product line - I can't understand.