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HD630 video hardware decoding cause inaccurate color

BBant
Beginner
6,933 Views

When I watch youtube with chrome, I found that the the color of video was inaccurate. If I pause the video or move my mouse to make the video control to show up, the color returns to normal. If I disable the hardware acceleration for video in chrome://flags, the color is always normal. If I use Nvidia with Chrome then there is no problems. So I'm pretty sure that it's the Intel HD630 video hardware decoding that causes the inaccurate color.

 

I have tried all the latest drivers and it does not fix the issue.

 

Drivers I have tried:

  • 25.20.100.6373
  • 25.20.100.6326
  • 25.20.100.6323
  • 24.20.100.6286 

 

 

Use this method to test on the video below: https://www.youtube.com/watch?v=1-iHe16gEN4

 

Here is the video I used to test this color shift (Use the method in the video above on this video):

https://www.youtube.com/watch?v=8eWOlwFQeSM

 

 

 

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Leonardo_C_Intel
Moderator
3,542 Views
Hello BBant As mentioned previously the update related to the bug ID 1408712755 I would be posted on the thread https://forums.intel.com/s/question/0D50P0000490Z20SAE/color-and-contrast-shift-on-youtube-vimeo-twitch-and-other-video-streaming-services, I recommend monitoring it. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

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Leonardo_C_Intel
Moderator
543 Views
Hello BBant Thank you for waiting. Allow me to share with you that we are already investigating this issue since it has been reported here: https://forums.intel.com/s/question/0D50P0000490Z20SAE/color-and-contrast-shift-on-youtube-vimeo-twitch-and-other-video-streaming-services We have opened internal bug ID 1408712755 and it is assigned to our development team. As soon as we have updates we will be posting them in our Community. To avoid duplication of efforts continue following that thread, please check your private inbox. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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BBant
Beginner
543 Views

Hi LeoC,

 

Do you have any updates on this issue? Clicking on the link shows: "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details. Error ID: 975089532-11027 (343464804)"

 

Regards,

BBant

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Leonardo_C_Intel
Moderator
3,543 Views
Hello BBant As mentioned previously the update related to the bug ID 1408712755 I would be posted on the thread https://forums.intel.com/s/question/0D50P0000490Z20SAE/color-and-contrast-shift-on-youtube-vimeo-twitch-and-other-video-streaming-services, I recommend monitoring it. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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