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MV3
Beginner
2,382 Views

HDMI Audio problems with UHD 630 of new i3 8100 Dell Vostro 3670 (No HDMI sound or device on sounds) [SOLVED]

Hello,

this is the status of sounds on Win10. The hdmi monitor is connected but....the device is not present. I have tried all the latest drivers of Intel audio with no success.

Do you have any idea?

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7 Replies
idata
Community Manager
394 Views

Hello simfun

 

 

Thank you for posting in the Intel® community.

 

  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
MV3
Beginner
394 Views

  • Yes, i have tried that with no success.
  • The display monitor is Dell S2216H(HDMI)
  • Yes
  • I attach the report and a txt file (dx_info) that was generated by itself.

Thanks in advance.

idata
Community Manager
394 Views

Hello simfun

 

 

Thank you for the information.
  • Verify if the system has worked properly at some point or if the error occurred after an update or upgrade?
  • Do have any error reported on the device manager?
  • Have you tried the display on another system?
  • Have you tested the system with a different HDMI® cable?

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

MV3
Beginner
394 Views

  • Many updates have been applied. The problem is there a very long time.
  • No errors reported
  • The monitor has been tested succesfully on another system
  • I have tested the system with another HDMI cable with no luck.
MV3
Beginner
394 Views

OK, the solution was really hidden and unpredictable. If you disable Legacy booting from BIOS and use UEFI, the HDMI sound is coming out without problem. "Good wines" as we say in my country or "Needle on a haystack" if you prefer.

idata
Community Manager
394 Views

Hello simfun

Thank you for the information, I am glad tin know that your system is working properly, I hope this solution can help other community peers

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

hmidu
Beginner
394 Views

Xin chào. máy tính của tôi cũng gặp sự cố tương tự. Vui lòng giúp đỡ. xin cảm ơn. Vietnamese. 🙂

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