HDMI and mini DP not being detected by i7-7700HQ with HD Graphics 630

[Rax]

I got a 144 Hz monitor and bought mini dp to dp 1.4 cable to connect my laptop and it didn't work. I also tried to connect it using HDMI port and same happened. The lapto seems to not recognized those ports because there's no sound when I connect them.

By the way, my GTX 1060 stopped working two years ago (Unknown causes even for NVIDIA supporters).

In Windows screen configuration I can't detect a new screen and my drivers are apparently updated and when I tried to manually install a newer driver installer says my manufacturer locked the version.

PS: I never had connected my laptop to a monitor after GTX died.

[Jocelyn_Intel]

Hello, @Rax  

Thank you for posting on the Intel® communities. I will gladly assist you here. 

Please answer and try the following so we can understand this issue: 

1. Did you try different cables? Another monitor? 
2. Are you using adapters or are you connecting it directly (HDMI to HDMI)? 
3. Please provide us with the following utilities that will provide us with more information about your system configuration and display: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Intel Graphics report: 

1. Go to Intel Graphics Command Center. 
2. Click on the "?" Icon or "Support" tab on the left bar. 
3. Go to the "System Diagnostic" Tab. 
4. Click on the "Generate Report" option. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Rax       

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to reply back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Rax     

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance with other matters, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.