HDMI not found Intel Iris Plus G

[Andrey69]

There was a problem starting the PCI device \ VEN_8086 & DEV_8A52 & SUBSYS_800A1E50 & REV_07 \ 3 & 11583659 & 0 & 10.

Driver name: oem18.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower filters:
Top filters:
Problem: 0x0
Problem status: 0xC00000E5

I tried all the drivers, the error does not go away.

[Esteban_D_Intel]

Hello Andrey69,

Thank you for posting on the Intel® communities.  

I would appreciate if you could provide more details about this behavior. Please provide the following information:

• When did the error message start showing?
• Where any changes prior to this behavior
• Please provide the your Operating system version.
• What driver have you tried? How did you update the drivers?

Please run the following tool and attach the reports generated.   

Intel® System Support Utility (Intel® SSU) Download link 

1.       Open the application and click on "Scan" to see the system and device information. 

2.      By default, Intel® SSU will take you to the "Summary View".   

3.       Click on the menu where it says "Summary" to change to "Detailed View".   

4.       To save your scan, click on "Next", then "Save".

Esteban D.

Intel Technical Support Technician  

[Andrey69]

Hello.

Adapter Compatibility Intel Corporation
Adapter DAC Type Internal
Adapter RAM 1,00 GB
Availability Running or Full Power
Bits Per Pixel 32
Caption Intel(R) Iris(R) Plus Graphics http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Plus+Graphics
CoInstallers oem18.inf,iICLD_w10_DS_N,Internal,Intel(R) Iris(R) Graphics Family
Color Table Entries 4294967296
Dedicated Video Memory Not Available
Driver igdkmdn64.sys
Driver Date 09.04.2020 04:00
Driver Path C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_1317a26525188c98\igdkmdn64.sys
Driver Provider Intel Corporation
Driver Version 27.20.100.8691
INF oem18.inf
INF Section iICLD_w10_DS_N
Install Date Not Available
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_1317a26525188c98\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_1317a26525188c98\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_1317a26525188c98\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_1317a26525188c98\igd12umd64.dll
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset Not Available
Location PCI bus 0, device 2, function 0
Manufacturer Intel Corporation
Microsoft DirectX* Version 11.X
Monochrome No
Number of Colors 4294967296
Number of Video Pages Not Available
PNP Device ID PCI\VEN_8086&DEV_8A52&SUBSYS_800A1E50&REV_07\3&11583659&0&10
Power Management Capabilities Not Available
Power Management Supported Not Available
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 60 Hz
Refresh Rate - Minimum 60 Hz
Resolution 1920 X 1080
Scan Mode Noninterlaced
Service Name igfxn
Status OK
Video Architecture VGA
Video Memory Unknown
Video Processor Intel(R) Iris(R) Graphics Family

this is about the video card with SSU

[Andrey69]

general information

[Andrey69]

the problem is this: when I connect my graphics tablet to the HDMI input, there is no picture.

Writes the device is not connected.

[n_scott_pearson]

Andrey,

1. Has this worked previously or is this the first time you are attempting to connect this graphics tablet to the laptop?
2. Has this tablet worked properly when connected to any other laptops or PCs?
3. What is the model of this graphics tablet that you are attempting to use?

...S

[Andrey69]

Hello!

It is planned to connect a graphic tablet Huion Kamvas 191. It is connected to this laptop for the first time. Did not work before. It connects to another laptop with Windows 8, the tablet connects without problems and works fine.

[n_scott_pearson]

Does it connect to another laptop with Windows 10?

[Esteban_D_Intel]

Hello Andrey69,

Thank you for the information provided.

After checking the report provided, we noticed that you are currently using an Original Equipment Manufacturer (OEM) device and that you are using the latest generic graphics driver for your device.

When working with laptops or other OEM devices, it’s worth mentioning that

 Intel provides generic versions of software and drivers.

Your computer manufacturer may have altered the features, incorporated customizations, or made other changes.  

I would recommend the installation of the drivers provided by the manufacturer to avoid any potential impact caused by loading non-customized drivers. 

This is because system manufacturers regularly customize Intel generic drivers to meet the needs of their specific system design. 

That being said, I would strongly recommended checking your computer manufacturer website and install their driver. Additionally, you can contact them and make sure that the laptop BIOS is up to date and also check for any HDMI firmware (if applicable).

Esteban D.

Intel Technical Support Technician

[Esteban_D_Intel]

Hello Andrey69,

Were you able to check the recommendations provided?   

Please let me know if you need further assistance.   

Esteban D.  

Intel Technical Support Technician   

[Esteban_D_Intel]

Hello Andrey69, 

We have not heard back from you. 

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Esteban D.  

Intel Technical Support Technician