HDMI not working intel uhd620 lenovo v15

[p3p]

I have a problem with hdmi port of lenovo v15-ibk. the port not working. I try the last driver intel and lenovo , but not working. I have a report of intel utility support, thanks

[DeividA_Intel]

Hello p3p,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your 

Intel® UHD Graphics 620.   

In order to better assist you, please provide the following:  

1. When did the issue start? Was it recent?

2. Have you checked this issue with Lenovo?

3. Have you run the optional updates as well for Windows?

4. Have you tested different HDMI cables?

5. Have you tested with a different monitor/TV?

6. What is the brand and model name of the monitor/TV that you are using?

7. Can you provide more details about the issue?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello p3p,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello p3p,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician