I got the following message from Adobe.
I`m using this link to update my processor driver,:
Apparently I need to update my intel driver.
My comp specs.
Here is the message on the intel page, says 15 minutes but sits there for 2 or 3 hours. Tried last night, then trying again tonight.
Once this message clears there is an install button on the page, I tried it, it read 1 of 1 to install, but as soon as I pressed the button it read 0 of 0 to install...
and basically just hung there with a spinning blue circle.
I`m using an Acer z24-880.
was able to update my nvidea graphics driver fine and also my version of windows 10 to latest build 2019. Hopefully I can do the same with the intel driver. Again because Adobe have recommended to do this for better software performance with Premiere editing.
thank you. Hopefully I can get resolution on this :)!
Do you have dual graphics (nvidia and intel)? if so, you must use the drivers provided by acer.
That said, is your processor a i7-7700T? If so, you can try using the driver here: https://downloadcenter.intel.com/download/28888?product=97122
If you are still having problems, contact acer support for assistance, as they are responsible for support of your laptop.
Hi Al, thanks for the assistance, no I only have 1 graphics card, Nvidea, i`ve updated that driver already.
The adobe premiere message states I need to update the intel chip driver (?).
yes that is my processor. i7-7700T
I downloaded the file from that link, but I get this error message on attempting installation...
I thought intel would have a more robust, simpler and more connected ecosystem with microsoft to install driver updates..
This is painful for a non tech (most people).