Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18257 Discussions

HP Probook 640 G4) with UHD 620 MAX Resolution:"1366 X 768". Why?

btibi2001
Beginner
160 Views

I had been using a laptop (HP Probook 640 G4) with UHD 620 and WIN 11 PRO. MAX Resolution:"1366 X 768".
Why does the laptop not recognize FHD resolution? (1920×1080).
The laptop should know based on the processor specification.Max Resolution (eDP - Integrated Flat Panel)‡ 4096x2304@60Hz
I attached the SSU report.
Any help is greatly appreciated.

0 Kudos
1 Solution
AlHill
Super User
153 Views

No, no, no...   Go to HP and look up the EXACT model number.   You will likely find that the screen itself has a MAXIMUM resolution 1366x768.  This is HP's way of selling cheap laptops. 

I looked up your laptop (and you can too  https://support.hp.com/us-en/document/c05950919#AbT3 )

Non-touch HD
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768)
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768) with camera
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768) with WWAN
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768) with camera and WWAN
 
Do not blame the processor.
 
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

 

 

 

View solution in original post

2 Replies
AlHill
Super User
154 Views

No, no, no...   Go to HP and look up the EXACT model number.   You will likely find that the screen itself has a MAXIMUM resolution 1366x768.  This is HP's way of selling cheap laptops. 

I looked up your laptop (and you can too  https://support.hp.com/us-en/document/c05950919#AbT3 )

Non-touch HD
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768)
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768) with camera
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768) with WWAN
35.56 cm (14.0 in) diagonal LED-backlit HD SVA eDP anti-glare LED-backlit, 45% sRGB, 220 nits (1366 x 768) with camera and WWAN
 
Do not blame the processor.
 
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

 

 

 

btibi2001
Beginner
146 Views

Thanks for the reply! This escaped my notice.

Reply