Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17794 Discussions

Hardware acceleration is unsupported or has been disabled on your graphics card. SketchUp requires that you use a hardware accelerated card. SketchUp will not run without my graphics card at 3.0 or better.

VSoto
Beginner
6,372 Views

Sketchup Graphics Driver Error.png

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4 Replies
AlHill
Super User
6,265 Views

Ok, we know you run SketchUp, but nothing else.

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

 

VSoto
Beginner
6,265 Views

Attached are the results of the utility.

AlHill
Super User
6,265 Views

You have an i5-2410m 2nd gen processor. This processor, and its graphics,. are not supported on Windows 10. There is no driver except for the Microsoft generic driver, which lacks performance and features.

 

You need to get a new or newer laptop that has graphics with the features you need supported by Windows 10.

 

Doc

 

 

VSoto
Beginner
6,265 Views

Thank you very much for all your help. I kind of thought that was the problem but needed an expert opinion.

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