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Hardware or Software Issue - Intel UHD 620 Gfx

JinGz
Beginner
‎08-27-2019 08:23 AM
609 Views

Have a Razer Blade Stealth 13" with UHD 620 / MX 150 gfx.

Started with black screen follow by Blue Screen with Stop Code: VIDEO_TDR_FAILURE. What failed: igdkmd64.sys.

 

Tired fresh install of windows, problem persist.

Boot into safe mode and uninstall / delete drivers. Laptop boot up perfectly fine, the moment Windows Update kicks in and install the display drivers, black screen again.

look around various forums and trying their "fix" but can't seem to solve this issue.

 

Any inputs folks?

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AlHill
Super User
‎08-27-2019 09:09 AM
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Use only the drivers provided by the manufacturer of your device. And, contact the manufacturer for support. Your support and warranty is provided by the manufacturer.

 

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JinGz
Beginner
‎08-27-2019 09:35 AM
375 Views
In response to AlHill

Tried both manufacturer's driver & intel drivers, same result

In response to AlHill
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AlHill
Super User
‎08-27-2019 09:48 AM
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And, have you contacted the manufacturer for support?

 

Doc

 

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